Bay Ridge Program Manager

Job Description

Job Description

Arundel Lodge is dedicated to supporting individuals in their recovery journey from mental illness, physical illness, and substance abuse. We provide high-quality services rooted in the Recovery Model , which emphasizes hope, empowerment, peer support, and self-determination. We are currently seeking a Program Manager to join our team and play a pivotal role in supporting our mission and fostering a culture of respect, dignity, and recovery for those we serve.

Position Overview:

The Program Manager is an integral leadership position responsible for overseeing the day-to-day operations of our program. This includes supervising, training, and mentoring our Rehabilitation Specialists , ensuring the effective delivery of services to individuals in recovery, and modeling the core values of the Recovery Model . The Program Manager will work closely with the Middle Management Team and collaborate across multiple departments to ensure seamless service delivery and client care.

Staff Management:

Develop and implement staffing patterns that meet program and individual needs.

· Ensure all client files are updated and compliant with state and CARF regulations.

· Review and sign off on monthly progress notes, daily contact notes, and incident reports.

· Directly observe staff and mentor them in the Recovery Model approach.

·  Conduct interviews , hire, train, and develop staff to perform their duties competently.

· Perform probationary and annual performance evaluations and provide regular feedback.

Manage shifts and hours & Recovery Process

Program Managers will have to be available 24/7 for any emergencies.

 

Manage scheduling, including overseeing staff time sheets, time-off requests, and mileage claims.

· Maintain an on-call schedule to address staff concerns.

 

Recovery Process Support:

· Maintain familiarity with all relevant client information including diagnosis, treatment plans, and medication.

· Coordinate Individual Recovery Plans (IRPs) and ensure treatment plans are individualized and person-centered.

· Assess clients’ stage of change and apply appropriate interventions.

· Participate in the development of treatment plans and overall recovery goals.

Coordination of Care & Case Management & Intake:

 

Coordination of Care:

· Act as a liaison with pharmacies, psychiatrists, and other healthcare providers.

· Ensure timely scheduling of medication reviews and documentation of treatments.

· Coordinate somatic care and hospitalization needs.

· Foster ongoing communication with clients’ families, educating them on the Recovery Model.

· Implement crisis intervention and management plans.

:Case Management & Intake:

· Ensure all clients are assigned a case manager and support case management in admissions and discharge planning.

· Coordinate financial matters such as entitlement applications with case management.

· Participate in intake interviews and team discussions for new client referrals.

Housing & Facility Coordination & Community Engagement:

Housing & Facility :

· Oversee housing inspections and coordinate repair needs with the Facilities Director.

· Conduct quarterly inspections of all residential sites to ensure compliance with regulations and professional standards.

Crisis Intervention:

· Identify early warning signs of psychiatric and physical decompensation and take appropriate action.

· Diffuse and address behavioral or psychiatric crises to maintain safety and well-being.

· Promote healthy coping mechanisms and assist clients in managing stressors.

Community Engagement:

· Supervise Rehabilitation Specialists in facilitating community outings and activities that encourage connections with the broader community.

Qualifications:

· Bachelor’s degree in a human services field (e.g., Psychology, Social Work, Rehabilitation Counseling, etc.) from an accredited college or university.

· Minimum of two years’ experience working in the mental health or psychosocial rehabilitation field, or an equivalent combination of education and experience.

This Program Manager position requires someone with a passion to make a change in clients with mental health issues.

 

Knowledge and experience with the Recovery Model in mental health and substance abuse recovery services.

· Strong leadership, organizational, and communication skills.

· Ability to respond to crises and manage stressful situations.

· Physical ability to perform office work, visit off-site housing, and assist clients as necessary, including lifting/carrying up to 50 lbs.