Inside Lamp & Ballast Support

Job Description

Job Description

Position Summary: Responsible for fostering and maintaining high levels of customer service with our clients, our manufacturers partners, and salespeople. Works under immediate supervision.

Core Technical Knowledge

• Product Literacy: Cross-reference capabilities for major brands like Signify (Philips), Ledvance (Sylvania), and Current (GE).
• Technology Transition: Guides clients from legacy HID, T5, T8, and T12 fluorescent systems to modern LED products.
• Component Matching: Pairs the proper driver or ballast with the exact lamp type for optimum solutions.
• System Metrics: Understands and can explain technical specifications, including color rendering index (CRI), color temperature (CCT), lumens, and voltage compatibility.

Position Responsibilities:

• Competent communication skills via email, telephone or in person
• Ensure customers are satisfied and any resolutions are communicated
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Responsible for all aspects of quotation and support for order entry
• Provides proactive shipping information to customers
• Works to solve customer problems
• Responsible for producing technical information when required
• Responsible for all aspects of customer service
• Other duties as assigned by manager

Essential Skills:

• Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area.
• Must have problem solving ability
• Must have excellent math skills
• Understanding new information for both current and future problem-solving and decision-making
• Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology
• Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook