Home Warranty Coordinator

Home Warranty Coordinator

Jefferson City, MO | Full-Time | Service / Sales Support

Base Salary + Commission on Equipment Upgrade Conversions

Are you highly organized, confident on the phone, and motivated by results? We're looking for a driven Home Warranty Coordinator to join our team and play a key role in managing American Home Shield (AHS) warranty claims, scheduling technicians, handling billing, and converting repair calls into equipment upgrade opportunities.

This is a great fit for someone who thrives in a fast-paced environment, loves talking with people, and can juggle multiple tasks while staying focused on details and outcomes.

What You'll Do:

• Be the primary point of contact for American Home Shield warranty claims
• Navigate AHS portals to submit claims, manage approvals, and follow up on reimbursements
• Schedule service technicians for warranty work and ensure timely communication with customers
• Handle billing for warranty jobs and ensure accurate documentation
• Speak with homeowners about their coverage and present upgrade options when applicable
• Convert eligible repair calls into equipment upgrades, earning commission
• Track all activity in CRM and keep digital records up to date
• Work closely with dispatch, service, and sales teams to ensure smooth customer experience
• Assist with customer service duties and cover CSR responsibilities during absences or high call volumes.

What You'll Need:

• Experience in customer service, coordination, or administrative roles (HVAC or warranty experience is a plus)
• Experience with Service Titan is preferred
• Strong communication skills, comfortable on the phone and clear in writing
• Highly organized and able to manage time and tasks independently
• Sales-minded with confidence presenting options and handling objections
• Comfortable using computers, digital portals, and CRM systems
• High school diploma or equivalent (additional education is a bonus)

What You'll Get:

• Competitive base pay
• Commission on all equipment upgrade conversions
• Health benefits, paid time off, and holidays
• Ongoing training and growth opportunities
• A team environment that values your input and drive