Mercedes Benz Service Advisor

Job Description

Job Description

Employment Type: Full-Time

Location: Rocklin, CA (In-person)

Pay Range: $70,000.00 – $240,000.00+ per year (Commission-based pay plan)

About Us

At Mercedes-Benz of Rocklin , a proud member of the Envision Motors family, we are dedicated to delivering an exceptional ownership experience built on trust, integrity, and personalized service. Every interaction is an opportunity to exceed expectations, build lasting customer relationships, and represent one of the world's most prestigious automotive brands.

Envision Motors

We are seeking an experienced, motivated, and customer-focused Service Advisor to join our high-performing service team. This is an outstanding opportunity for a professional who thrives in a fast-paced luxury automotive environment, excels at building customer relationships, and is passionate about delivering an exceptional service experience while maximizing service sales and customer retention.

Position Summary

The Service Advisor serves as the primary liaison between our guests and the service department, ensuring every customer receives an exceptional Mercedes-Benz ownership experience. This role requires outstanding communication skills, strong organizational abilities, and a commitment to delivering personalized service while effectively managing repair orders from write-up through vehicle delivery.

Key Responsibilities

• Customer Service Lead: Serve as the primary point of contact throughout the service visit, greeting guests promptly and building trust and long-term relationships.
• Intake & Repair Orders: Listen carefully to customer concerns, accurately document vehicle symptoms, and prepare detailed repair orders according to dealership and manufacturer standards.
• Recommendations & Estimates: Recommend maintenance and repair services based on Mercedes-Benz factory guidelines , technician inspections, and customer needs. Clearly explain recommended services, repair priorities, pricing, and estimated completion times.
• Department Coordination: Coordinate with technicians, parts personnel, warranty administrators, and management to ensure efficient workflow and timely vehicle completion.
• Proactive Communication: Provide regular updates to customers regarding vehicle status, approvals, and estimated delivery times.
• Final Delivery: Review completed repairs with customers, explaining work performed and maintenance recommendations in a clear, professional manner.
• Performance Targets: Identify opportunities to increase customer retention, service sales, and Customer Satisfaction Index (CSI) performance through exceptional communication and follow-up.
• Compliance & Standards: Maintain accurate records while ensuring compliance with dealership policies, manufacturer requirements, and California regulations. Maintain a clean, organized, and professional work environment.

Qualifications & Skill Requirements

Basic Qualifications

• Education: High School Diploma or GED required.
• Experience: Previous automotive dealership Service Advisor experience required.
• Licensing: Valid driver's license with an acceptable driving record.
• Software Skills: Working knowledge of Microsoft Office applications. Proficiency with Dealership Management Systems (DMS) such as Reynolds & Reynolds and MyKaarma preferred.

Key Competencies

• Luxury Dealership Experience: Mercedes-Benz dealership experience strongly preferred.
• Communication & Sales: Outstanding customer service, interpersonal skills, and a strong sales aptitude with the ability to confidently present maintenance and repair recommendations.
• Organization: Excellent organizational, multitasking, and time management skills with the ability to prioritize multiple repair orders simultaneously.
• Industry Knowledge: Solid understanding of luxury dealership service operations, warranty procedures, and repair order documentation.

Compensation & Benefits

Compensation Details

• Expected Annual Earnings: $70,000.00 – $240,000.00+
• Pay Structure: Compensation consists of a competitive commission-based pay plan. High-performing Service Advisors have the opportunity to earn well above the stated range based on productivity, customer satisfaction (CSI), sales performance, and overall results.
• California Labor Law Compliance: In accordance with California law, employees are paid at least minimum wage for all applicable non-sales duties, rest periods, and other compensable time.

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match & Retirement Plan
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Company-Paid Life Insurance & Disability Insurance
• Employee Assistance Program (EAP)
• Paid Vacation & Paid Sick Leave
• Professional Development & Official Mercedes-Benz Training
• Career Advancement Opportunities Throughout Envision Motors
• Employee Discounts on Vehicles, Parts, and Service

Why Join Mercedes-Benz of Rocklin?

At Mercedes-Benz of Rocklin , our people are the foundation of our success. As part of the Envision Motors organization, you'll join a team that values professionalism, collaboration, accountability, and continuous improvement.

We are committed to investing in our employees by providing industry-leading training, advanced technology, supportive leadership, and clear opportunities for career advancement. Whether you are an experienced Service Advisor looking to take your career to the next level or a top-performing professional seeking a dealership that recognizes and rewards excellence, you'll find an environment where your contributions are valued and your success is supported.

Equal Opportunity Employer

Mercedes-Benz of Rocklin is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable federal, state, or local law.

Envision Motors is a growing automotive dealership group committed to delivering an exceptional experience for our customers and employees. We represent some of the industry’s most recognized automotive brands and believe our success starts with great people.

Our culture is built around teamwork, accountability, performance, and continuous improvement. We invest in our employees through competitive compensation, comprehensive benefits, ongoing training, modern technology, and opportunities for career advancement.

Whether you’re an experienced automotive professional or looking to take the next step in your career, Envision Motors provides an environment where motivated people can grow, succeed, and be recognized for their contributions.

We are always looking for talented individuals who share our passion for automotive excellence, customer service, and winning as a team. Join Envision Motors and build your career with a company focused on growth, opportunity, and long-term success.

Company Description

Envision Motors is a growing automotive dealership group committed to delivering an exceptional experience for our customers and employees. We represent some of the industry’s most recognized automotive brands and believe our success starts with great people.\r\n\r\nOur culture is built around teamwork, accountability, performance, and continuous improvement. We invest in our employees through competitive compensation, comprehensive benefits, ongoing training, modern technology, and opportunities for career advancement.\r\n\r\nWhether you’re an experienced automotive professional or looking to take the next step in your career, Envision Motors provides an environment where motivated people can grow, succeed, and be recognized for their contributions.\r\n\r\nWe are always looking for talented individuals who share our passion for automotive excellence, customer service, and winning as a team. Join Envision Motors and build your career with a company focused on growth, opportunity, and long-term success.