Account Manager - SMB

Job Description

Job Description

The Role

We’re looking for a motivated Account Manager to join our SMB Account Management team in New York City.

Base salary: $73,000 + $30,000 On-Target Commission (OTC)
On-Target Earnings (OTE): $103,000

Working at WGSN
Together, we create tomorrow

Embark on an exciting career with WGSN, where we offer dynamic opportunities for growth and development in a fast-paced, results-driven environment. We are looking for talented Sales and Account Management professionals to join our team and help drive success by delivering WGSN’s trusted insights to our global clients.

As part of our team, you'll work with a diverse group of experts—from trend forecasters and data analysts to designers and content creators—all united by a common goal: to shape the future of design and innovation. You’ll help clients navigate trends across industries including consumer tech, beauty, fashion, interiors and lifestyle, empowering them to create outstanding products.

At WGSN, we believe in the power of consumer and design forecasts to transform businesses. If you have a passion for building strong client relationships, driving commercial growth and helping customers get greater value from the products they use, we want to hear from you.
Join us at WGSN and take your career in Sales and Account Management to the next level while contributing to the creation of tomorrow's groundbreaking products and services.

Role Overview

In this role, you’ll manage a portfolio of small and medium-sized business (SMB) clients with lower contract values, taking ownership of their renewal, retention and growth with WGSN.

This is a high-volume account management role, so being organized, commercially focused and comfortable managing multiple priorities at once will be critical. You’ll oversee a larger portfolio of clients and renewal opportunities, ensuring accounts receive the right level of engagement while keeping momentum across your book of business.

Your primary focus will be retaining existing revenue, identifying risk early and finding opportunities to grow accounts through additional products, teams or longer-term partnerships where there is a clear client need.
You’ll lead renewal and commercial conversations, deliver product demonstrations and presentations, negotiate agreements and maintain an accurate sales pipeline. You’ll be expected to take ownership of your numbers, prioritize effectively and consistently move opportunities forward.

This role is based in our New York City office with an expectation of three days per week in office. Client meetings may also take place in person, with travel primarily within New York City and the Tri-State area.

The Team

Our Account Management team is collaborative, ambitious and commercially focused. You’ll work alongside Account Managers and senior sales leaders, as well as teams across Client Services, Product, Finance and other areas of WGSN.

You’ll be joining an environment where people are encouraged to take ownership, ask questions, share ideas and continuously develop their commercial skills. While everyone owns their individual portfolio and targets, we work as a team to share knowledge, solve challenges and drive results.

Key Accountabilities

• Manage an SMB Portfolio: Own a portfolio of small and medium-sized clients across lower contract values, balancing multiple accounts, renewal cycles and commercial opportunities at the same time.
• Drive Retention: Take ownership of annual renewals across your portfolio, engaging clients proactively, identifying potential risks early and creating clear plans to retain revenue.
• Identify Growth Opportunities: Understand how clients are using WGSN and identify relevant opportunities to expand their partnership through additional products, teams or multi-year agreements.
• Manage the Commercial Cycle: Lead opportunities from initial conversation through proposal, negotiation and close, confidently handling pricing, objections and contract discussions.
• Deliver Against Targets: Work toward clear monthly and quarterly revenue targets and activity KPIs, taking ownership of your individual performance and contribution to the wider team.
• Prioritize Effectively: Manage a high volume of accounts efficiently, knowing where deeper engagement is needed and where a more streamlined commercial approach is appropriate.
• Build Client Relationships: Develop relationships with key users and decision-makers across your accounts, understanding their priorities and ensuring WGSN continues to demonstrate value.
• Communicate WGSN’s Value: Deliver engaging product demonstrations, presentations and commercial proposals tailored to clients across industries including Fashion, Beauty, Food & Drink, Interiors and Consumer Tech.
• Maintain an Accurate Pipeline: Keep Salesforce current and accurate, including opportunities, client notes, next steps, close dates and forecasts, providing clear visibility into the health and performance of your portfolio.
• Work Collaboratively: Partner with colleagues across Account Management, Client Services, Product and other teams to support clients while maintaining ownership of the commercial relationship.
• Meet Clients Locally: Build relationships through in-person client engagement where it adds value, primarily across New York City and the Tri-State area.

This list is not exhaustive, and there may be other activities you are required to deliver.

Skills, Experience & Qualifications Required

• B2B Sales or Account Management Experience: Ideally 2+ years of experience in B2B sales, account management, customer growth or another commercial role.
• Experience Managing Multiple Accounts: Comfortable working across a larger portfolio of customers and managing multiple renewals, opportunities and deadlines simultaneously.
• Track Record of Success: A demonstrable history of achieving or exceeding sales targets. Experience working with subscription-based products or services is beneficial.
• Commercial Mindset: Motivated by revenue targets and confident having conversations around renewals, pricing, value and growth.
• Strong Organization & Prioritization: Able to determine where to focus your time, maintain momentum across a busy portfolio and consistently follow through on commitments.
• Relationship Building: Confident building relationships with clients and engaging the right stakeholders to support retention and growth.
• Strong Communication Skills: Able to lead client meetings, product demonstrations and commercial conversations clearly and confidently across phone, video and in-person meetings.
• Negotiation Skills: Comfortable handling objections, negotiating agreements and moving commercial conversations toward a close.
• CRM Experience: Experience using Salesforce or a similar CRM to manage opportunities, activity and pipeline. Salesforce experience is preferred.
• Results-Oriented: Comfortable operating in a fast-paced, KPI-driven sales environment where performance is measured against both revenue and activity goals.
• Curiosity & Willingness to Learn: An interest in WGSN’s industries and a desire to understand how different clients use our products to support their businesses.

What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

- Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave.

- 401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees.

- Dental and Vision plans with MetLife

- Health Care with Anthem & Blue Cross Blue Shield

- Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife

- Mental Health – WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits.

More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.

Our values 

We Are Everywhere

The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.

We Are Future Focused

We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.

We Are Rigorous

We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

Our culture 

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.

Inclusive workforce

We are committed to supporting the environment and sustainability , including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.  

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We offer a flexible working environment with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been—and will continue to be—actively encouraged here, but we do not offer full remote working.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

A Note for Applicants

We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.

A Note for Recruiters 

Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we’re unable to respond to unsolicited contacts or CVs from outside our PSL. But don’t worry! If we decide to explore new partnerships, we’ll be sure to reach out.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.