Manufacturing Test Technician Level 1

Manufacturing Test Technician Level 1

Location: Austin, TX

Entry level

Production & Skilled Trades

Travel Required: 0%-10%

This position requires a highly organized repair technician competent in mechanics to troubleshoot and repair computing hardware, software, and electronics to support our customers before and after the sale. This position primary function is repair, but as a member of the technical support team, backs up the duties of their coworkers in technical support related to end-user support questions and general administration.

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

As our Manufacturing Test Technician Level 1, you'll support HID's success by:

• Ensuring proper inventory management (spare parts)
• Performing post production printer upgrades
• Post-sales repairing adhering to SLA
• Validating RMA, receipt, analyzing and repairing Evolis products
• Creating and sending intervention report (RMA analysis report)
• Creating and sending RMA repair quotation
• Referring technical/Quality problems to HQ R&D and/or Quality department
• Providing technical support to Level 1 end-user via email and phone
• Using SalesForce to maintain support cases and adhere to all SLAs
• Participating in weekly technical support meetings
• Centralizing and diffusing technical information internally and externally
• Participating to test sessions, Reporting results to Evolis France
• Reviewing and revising training products
• Refurbishing printer

Your experience and background include:

• Training and/or diploma from technical school with focus in electronics and mechanics
• 2-year minimum experience in similar position as a Repair Technician and/or Technical Support
• Ability to work independently, rigor, analytical mind, reactivity
• Knowledge in mechanics, electronics, computer science
• Customer oriented, pedagogy, good interpersonal skills
• Customer satisfaction
• Quality of repair respect of Evolis commitments (SLA)
• Quality referent to report issue with Evolis HQ
• Fluent in English required
• Fluent in Spanish or Portuguese a plus

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential

To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.

Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.

If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact View email address on click.appcast.io.

Applicants for this position must be currently and legally authorized to reside and work in the hiring country.