Fleet Service Advisor

Job Description

Job Description

We're looking for an experienced Fleet Commercial Service Advisor who thrives in a fast-paced environment and is committed to delivering exceptional customer service.We provide the customers, support, and opportunity—you bring the experience, professionalism, and drive to succeed.If you're motivated, organized, customer-focused, and ready to be rewarded for your performance, we want to hear from you.

Competitive pay, excellent benefits, and outstanding career opportunities. Apply today and join the Peoria Ford team.

Benefits

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality 
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.