HEALTH & WELLNESS/OPERATIONS SPECIALIST

Job Description

Support day-to-day operations of pharmacies. Assume overall responsibility for providing training on the technical aspects of pharmacy to associates in order to execute company strategies and achieve financial targets. Provide Kroger Health District support for all operations related functions, including inventory control, labor management, waste, training, standards, facility maintenance and risk management. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

- Work with pharmacy practice coordinator to solve problems and give direction on ways to improve aspects of operations including inventory management and reduction of shrink
- Observe and evaluate standards, conditions, and customer interactions; make recommendations, when appropriate, to gain efficiency and create an experience that supports Kroger Health's Purpose, Vision, and Mission
- Assist in rolling out new best practices and monitor compliance with those best practices
- Problem-solve and provide feedback to division and other teams as needed on opportunities to improve operational efficiencies
- Coach stores on return to stock, reverse distribution policies and practices and inventory preparation; support store physical inventories and investigate discrepancies
- Employ scorecards and observations to validate best practices and behaviors are in place with all associates
- Support regulatory compliance of all pharmacy locations at the direction of the corporate compliance department
- Provide coaching, teaching and training to support action plans
- Collaborate with pharmacy practice coordinator to coach, teach, and train on the technical aspects of clinical services
- Ensure associates receive all required training and can resolve certain issues independently
- Collaborate with pharmacy practice coordinators to realize targeted and budgeted sales, gross profit, savings and cost reductions.
- Work with pharmacy practice coordinators to champion Kroger Health associate development and retention
- Collaborate with pharmacy practice coordinators on delivering overall goals/initiatives
- Support new/remodel pharmacy moves/openings
- Travel to other locations based on the needs of the business
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum
- High School Diploma or GED
- 3+ years of experience as a certified, senior certified, or lead technician; or management experience
- Excellent leadership, team building, organization, problem-solving, computer and oral/written communication skills
- Demonstrated ability to work collaboratively with stakeholders and peers
- Strong attention to detail
- Proficient in Microsoft Office

Desired
- Associate Degree
- Any experience working with EPRN or similar electronic pharmacy system
- Certified Pharmacy Technician or other relevant healthcare certification