Customer Service Manager -Tracy, CA Branch

Job Description

Job Description

Job Title: Customer Service Manager
Location: Tracy, CA
Employment Type: Full-Time- Monday - Friday
FLSA Status: Exempt

Salary Range: $65,000– $95,000 annually (good-faith estimate upon hire)

Additional Compensation:

• This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs.

Total Compensation: In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity.

We are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. This position requires prior banking experience and a strong understanding of branch operations and customer service. If you're passionate about banking, enjoy developing people, and excel in a team-oriented environment, we'd love to meet you!

As a Customer Service Manager , you’ll play a key role in the daily operations and success of our branch. You’ll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.

Key Responsibilities:

• Lead, coach, and develop a high-performing team focused on delivering exceptional customer service and achieving branch goals.
• Oversee daily branch operations, ensuring compliance with regulatory requirements, bank policies, security procedures, and operational standards.
• Foster a strong sales and service culture by coaching employees, identifying growth opportunities, and supporting customer relationship development.
• Serve as a key banking resource for customers and staff, assisting with complex banking needs, lending activities, and branch leadership, including acting as Branch Manager when needed.

You’re a self-motivated , self-aware leader who’s ready to take the next step in your banking career. You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch.

Ideal Qualifications:

• Required: Minimum 1 year of banking experience in branch operations, sales, or customer service. Candidates without prior banking experience will not be considered.
• Demonstrated leadership experience , including supervising, coaching, or leading a team in a customer-facing environment.
• Strong knowledge of banking products, services, regulations, and branch operations , with the ability to apply that knowledge in day-to-day decision-making.
• Proven customer service, sales, and relationship-building skills , including experience identifying customer needs and recommending appropriate banking solutions.

• Be part of a seasoned branch and help continue to build something special.
• Work in a supportive, community-focused environment.
• Enjoy opportunities for growth and development .
• Competitive salary and benefits package.

Equal Pay & Opportunity Statement

Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.