HVAC Service Technician

Burns & McBride - Service Technician Are you ready to embark on a career journey filled with purpose and passion? Welcome to Burns & McBride Home Comfort , where every day presents an opportunity to make a difference in the lives of our customers and the communities we serve. As a beacon of excellence in the HVAC industry, we're not just about providing comfort – we're about creating extraordinary experiences that leave a lasting impact. At Burns & McBride, we believe in the power of teamwork, innovation, and unwavering commitment to customer satisfaction . We're on a mission to redefine what it means to deliver top-tier HVAC services, and we're looking for a dynamic individual to join us on this exhilarating journey as an HVAC Service Technician . If you're ready to embark on a rewarding career journey where every day brings new opportunities to shine, where your contributions are celebrated, and where your passion for excellence is fueled, then look no further than Burns & McBride. Join us, and together, let's create a world where comfort knows no bounds, and extraordinary is just the beginning. In exchange for your skillset and commitment, we offer:

• Great Pay!
• 401(k) with Company Match
• High-quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
• Opportunities for growth throughout our Sila Services Family of companies!
• Paid Holidays
• Paid Time Off (PTO) that starts day 1!
• Parental Leave
• Special deals/Discounts on a variety of services and entertainment
• Family & friends discounts on services
• Yearly Performance Reviews

As a Residential HVAC Service Technician at Burns & McBride Home Comfort, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes. Residential HVAC Service Technician Success Metrics: Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly. First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. Response Time: Respond to service requests within Burns & McBride's defined time frame. Timely response ensures customer comfort and builds trust. Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits. Service Agreement Enrollment: Successfully enroll customers in Burns & McBride's service agreements, promoting long-term customer relationships and recurring revenue. Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours. Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items. Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period. Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform. Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment. Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers. Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. Additional Duties as Assigned $20 - $38 an hour #J-18808-Ljbffr Sila Services