Service Coordinator

Job Description

Job Description

Service CoordinatorColumbus, OH | Full-TimeIn-Office PositionJSET Automated Technologies is seeking a highly organized Service Coordinator to support our growing service operations team. This role serves as the central point of coordination between customers, field technicians, and internal teams, ensuring service requests are managed efficiently from intake through completion.The Service Coordinator plays a key role in maintaining exceptional customer service, coordinating service activities, tracking service requests, managing documentation, and supporting the day-to-day operations of the service department. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping people, processes, and information organized.Candidates with experience in service coordination, customer support, field service administration, project coordination, construction administration, office operations, or service management support are encouraged to apply.Key ResponsibilitiesManage incoming service requests and create service tickets with complete and accurate informationCoordinate technician schedules based on customer needs, project priorities, and resource availabilityServe as a primary point of contact for customer communications, scheduling updates, and service status requestsMonitor open service tickets and ensure timely follow-up, updates, and completionMaintain accurate documentation, service records, labor tracking, and service notesCoordinate communication between customers, field technicians, and internal stakeholdersSupport preventative maintenance scheduling and recurring service activitiesAssist with service reporting, tracking logs, and operational documentationIdentify and escalate scheduling conflicts, service delays, or customer concernsSupport continuous improvement of service processes and workflow efficiencyQualificationsHigh school diploma or GED required1+ year of experience in service coordination, administrative support, customer service, office operations, or a related roleStrong organizational and multitasking skillsExcellent verbal and written communication abilitiesAbility to manage multiple priorities while maintaining accuracy and attention to detailProficiency with Microsoft Office, including Outlook, Excel, and WordPreferred QualificationsExperience supporting service, maintenance, operations, or field-based teamsExperience in construction, electrical, controls, automation, facilities maintenance, HVAC, or technical service environmentsFamiliarity with Procore or similar project, service, or work-order management softwarePrevious experience coordinating technician schedules, service requests, or customer support activitiesWhat Makes You SuccessfulYou enjoy organizing schedules, information, and workflowsYou communicate professionally and confidently with customers and team membersYou can juggle multiple priorities while maintaining a high level of accuracyYou are proactive, dependable, and detail-orientedYou thrive in a fast-paced environment where no two days are the sameYou take ownership of tasks and consistently follow through to completionWhy Join JSET?Competitive compensation and benefits packageStable and growing organizationCareer development opportunities within service operations, project coordination, and operational support functionsCollaborative, team-oriented cultureOpportunity to work alongside skilled technical professionals supporting mission-critical facilities and infrastructureMeaningful role with direct impact on customer satisfaction and operational successIf you are a highly organized professional who enjoys customer interaction, service coordination, problem-solving, and supporting field operations, we encourage you to apply.Work AuthorizationApplicants must be authorized to work in the United States on a full-time basis. JSET Automated Technologies does not sponsor employment visas for this position.Apply today and build your career with JSET Automated Technologies.