Front Desk Agent (Full-Time) | InterContinental Miami Downtown

Front Desk Agent (Full-Time) | InterContinental Miami Downtown FL, United States Job Description About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. AtInterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charmingby being approachable, having confidence and showing respect. Stay in the momentby understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorableby being knowledgeable, sharing stories and showing your style to create moments that make people feel special. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year. Your day to day: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent , you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Offer an enhanced experience to every guest upon checking in. Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the day’s schedule Jump into other ad‑hoc duties when your colleagues need your help What we need from you: Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential Experience - ideally you’ll have spent at least one year in a front desk or guest service position Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling What we offer: The hourly pay range for this role is $19.00 We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled. Job Info Job Identification 164839 Job Category Hotel-Operations Posting Date 06/26/2026, 09:19 PM Job Schedule Full time Locations 100 Chopin Plaza, Miami, FL, 33131, US #J-18808-Ljbffr IHG