ServiceNow Business Analyst

We are seeking a skilled and detail-oriented ServiceNow Business Analyst with expertise in Financial Services Operations (FSO), specifically in Dispute Management. The ideal candidate will possess a strong finance background and a deep understanding of ServiceNow platform capabilities. This long-term contract role involves working closely with stakeholders to optimize dispute-related workflows, enhance system functionality, and support financial process improvements. Key Responsibilities Act as the primary liaison between business stakeholders and the ServiceNow technical team for the FSO Dispute module. Gather, document, and validate business and functional requirements related to dispute management workflows. Analyze existing financial dispute processes and recommend improvements using ServiceNow capabilities. Translate business needs into user stories, functional specifications, and process flows. Collaborate with developers and architects to ensure configurations and customizations align with business requirements. Perform gap analysis and impact assessments for new requirements or platform upgrades. Lead User Acceptance Testing (UAT) planning, script creation, coordination, and issue tracking. Support change management and training initiatives for end-users. Provide post-implementation support and suggest ongoing system optimizations. Maintain detailed documentation of processes, configurations, and workflows. Required Qualifications 3–6+ years of experience as a Business Analyst with strong exposure to ServiceNow. Hands-on experience with ServiceNow FSO, particularly Dispute Management workflows. Solid finance background, preferably in banking, lending, credit card services, or payment processing. Strong understanding of ServiceNow platform capabilities and data structures. Proficiency in requirement elicitation, process mapping, user story creation, and workflow analysis. Experience working with cross-functional teams including development, QA, and business units. Familiarity with Agile methodologies such as Scrum or Kanban. Excellent communication and stakeholder management skills. Strong analytical, problem-solving, and documentation skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA) or other relevant certifications. Experience with additional FSO modules or financial tools integrated with ServiceNow. Understanding of regulatory and compliance requirements in the financial sector. Experience in large enterprise environments or managed services. Certifications ServiceNow Certified System Administrator (CSA) – Preferred Email ID * This field is required Please enter valid emailId. Cell phone * This field is required Please enter valid cell phone. First Name * This field is required Please enter valid first name. Last Name * This field is required Please enter valid last name. #J-18808-Ljbffr