Assistant Studio Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Be fit. Change lives. Have fun.

That’s how it is with an Orangetheory Studio Manager and Assistant Studio Manager (ASM). They’re a doublet, a duo, a dyad. And while the manager is ultimately in charge, without that able-bodied sidekick, the studio wouldn’t run nearly as smoothly. 

We Offer

• We provide substantial paid training, certifications, and support to ensure your success
• Compensation includes competitive base pay, commission, and performance bonuses
• Free Studio Membership
• Product discounts
• Flexible schedule that works around educational or personal goals
• Fitness casual dress-code
• Passionate, collaborative work environment
• The opportunity to learn every aspect of the business to eventually become a Franchisee or Business Owner if desired

Every day will be different, but you’ll be representing the Orangetheory brand as you share the science of this workout you want everyone to love as much as you do.
Maybe you’ll use this post as a stepping stone in your management career, or perhaps this is where you want to be forever. But if you’ve been at even one Orangetheory class, you feel the warmth, the enthusiasm, the genuine sense of being where you need to be — feelings you’ll be hard-pressed to find anywhere but here.

 
Specific job duties:
Sales & Membership Growth

• Drive membership sales through consultative, relationship-based sales conversations 
• Conduct introductory calls, studio tours, and conversion-focused consultations for prospects 
• Support membership retention efforts through proactive outreach, follow-up, and relationship building 
• Assist in executing studio sales initiatives, promotions, and challenge participation campaigns 
• Monitor individual and team sales performance, helping coach associates toward daily and monthly goals 

Leadership & Team Development

• Act as a leader and role model for front desk associates by setting the standard for professionalism, urgency, and member experience 
• Coach sales associates in real-time on sales process, objection handling, member interactions, and operational execution 
• Support onboarding and hands-on training for new associates 
• Reinforce accountability and uphold performance expectations across the team 
• Provide ongoing feedback to improve individual performance and elevate studio standards 

Member Experience & Retention

• Ensure every member receives a consistent, high-energy, best-in-class Orangetheory experience 
• Build strong relationships with members to increase engagement, loyalty, and retention 
• Address member concerns, questions, and service recovery opportunities quickly and professionally 
• Support implementation of retention strategies including milestone recognition, follow-up outreach, and personalized member engagement 

Daily Studio Operations

• Oversee smooth day-to-day front-of-house operations during shifts 
• Ensure the studio is operating efficiently, organized, and aligned with Orangetheory brand standards 
• Maintain cleanliness, presentation, and overall studio readiness 
• Troubleshoot operational issues quickly and communicate solutions effectively 
• Ensure all operational procedures and systems are executed accurately 

Coach & Cross-Department Support

• Partner with coaches to ensure alignment between member experience and sales/member engagement efforts 
• Support communication between front desk and coaching staff 
• Help facilitate studio events, challenges, benchmark days, and community outreach initiatives 

Performance Accountability

• Hold self and team accountable to high standards of execution, urgency, and professionalism 
• Help identify performance gaps and collaborate with leadership on improvement plans 
• Track operational consistency and support continuous improvement initiatives 

Studio Leadership Support

• Serve as the acting leader in the absence of the Studio Manager 
• Assist in executing studio goals, initiatives, and strategic priorities 
• Support implementation of studio processes and ensure team adherence to expectations 

Role Summary
The Assistant Studio Manager is a hands-on operational leader responsible for supporting studio performance through sales leadership, team coaching, operational excellence, and exceptional member experience , while partnering closely with the Studio Manager to drive overall studio success.