Desktop Support Specialist
Temporary
Stefanini Group
Details:
Stefanini Group is hiring!
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The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Job Description:
- Provide swift and professional deskside IT support
- Perform on-site analysis diagnosis and resolution of desktop problems for clients recommend and implement corrective solutions
- Install configure test maintain monitor and troubleshoot client workstations mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging reporting and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager.
Details:
- Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
- Experience configuring installing troubleshooting and repairing printers PC and laptops.
- Hands on experience with Win 7 Win 10 Win 11 and MAC OS support.
- Windows 11 Migration.
- Hardware / Software Troubleshooting
- Experience with VPN Soft Phones Remote Desktop VDI.
- Asset Tracking / Inventory Management
- Phone and Tablet support (Windows iPhone iOS Android)
- Experience with Ticketing System (ServiceNow).
- Strong Communications Skills
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach
- Good written and verbal communication skills
- Good time management skills
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Dress Code: Business casual
*Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.
Required Experience:
IC
Vacancy posted 3 days ago
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