Account Manager

Account Manager Company: Craniometrix – Using AI to help dementia patients age at home. Location: New York, NY, US Salary (OTE): $140,000 – $200,000 per year Employment type: Full‑time Role type: Sales / Account Management Experience required: 3+ years About the Role Craniometrix is building the care infrastructure that makes living with dementia easier. After a practice signs with us, your job is to drive patient enrollment, build trusting relationships, and grow each account over time. We launched our care navigation service in July 2025, reached $8M in ARR in our first year, and raised a $15M Series A. The role is a pivotal, ground‑level hire with real ownership and the chance to shape our account management playbook. What You’ll Do Own Enrollment and Activation Drive patient enrollment ramps from each practice, turning a signed partnership into engaged families. Lead implementation and onboarding as the primary point of contact, coordinating with operations, data, and enrollment teams. Partner with practices to identify and refer eligible dementia patients and remove workflow friction. Build the Relationship Serve as the trusted point of contact for neurologists, office managers, and administrators with regular check‑ins, reporting, and reviews. Stratify accounts by value, need, and complexity to tailor engagement. Act as the voice of the customer, feeding insights into product prioritization and the broader playbook. Grow the Account Expand each account over time: increase referral and enrollment volume, surface high‑engagement practices for pilots, and drive adoption of new lines. Own renewals, treating a flat account as an opportunity rather than a steady state. Run It Cleanly Manage customer questions, concerns, and issues end to end, resolving them quickly with internal teams. Document interactions and share insights to improve team effectiveness. Ensure compliance with Medicare, GUIDE, and all applicable federal and state regulations. You’ll Love This Role If You measure yourself by the customer's outcomes. You build lasting trust by being reliable, prepared, and genuinely useful. You own a book of accounts and grow it. You are organized and systematic, juggling portfolio and data with energy. The mission matters to you; you want your work to meaningfully help families living with dementia. You thrive in ambiguity and want to shape account management from scratch. What We’re Looking For Experience and skills 3+ years in account management, customer success, or a comparable post‑sale role, ideally owning retention, expansion, or a book of business. Experience managing the full customer lifecycle from onboarding through renewal and expansion. A track record of driving measurable outcomes such as adoption, utilization, retention, or expansion (patient enrollment and engagement). Comfort with data, reporting, and portfolio stratification. Strong written and verbal communication, credible with clinical and administrative stakeholders. Comfortable in a fast‑paced, early‑stage environment and building from a blank page. Highly organized, systematic, and comfortable owning a number. Preferred qualifications Experience in healthcare, healthtech, value‑based care, or Medicare‑reimbursed care models (GUIDE, CCM/PCM, or comparable). Experience managing physician‑practice or provider relationships. Experience as an early or founding customer success or account management hire, or building an account management motion from scratch. A track record of driving enrollment, utilization, or referral volume in a care or services model. Travel Expectations Primarily virtual, with periodic travel a few times a year to meet key accounts and attend conferences. Compensation The OTE range for this role is $140,000 to $200,000 per year, with a portion delivered as performance‑based variable tied to enrollment, retention, and expansion. The role also includes meaningful early‑stage equity. About Craniometrix Craniometrix has raised over $21 million to help make dementia suck less. Our care navigation service for dementia patients, launched July 2025, hit $8M ARR, and we recently raised a $15M Series A. By giving families the right non‑clinical coaching and support, we can avoid up to 30% of hospitalizations for dementia patients, and Medicare has recently started paying for that coaching. We leverage AI to provide best‑in‑class care, alleviating the burden on providers. Come help us build! #J-18808-Ljbffr