Service Representative (ORD)

Address 10000 West O'Hare Avenue, Chicago, IL, 60666, US Compensation $20.20/hour Industry Travel leisure and tourism Description CLEAR is building easier, safer, and faster experiences at the airport. As a Member Experience/Service Ambassador , you’ll deliver top notch service for CLEAR members and travelers—greeting passengers, verifying membership and identification, guiding them through the CLEAR process, and resolving issues with empathy and urgency. You’ll be part of a collaborative team recognized through team based bonuses when your location meets service and operational goals. What You’ll Do: Delight Members & Travelers: Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions. Verify & Escort: Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey. Resolve Issues: Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution. Keep Operations Flowing: Ensure lane readiness (signage, equipment, cleanliness), guide #J-18808-Ljbffr Fountain