Keyholder (Full-Time)

Keyholder Position At Szane

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Keyholder to contribute to the next chapter of Szane's journey. The position is based in Brentwood Country Mart in Santa Monica, CA.

Your missions will be the following:

Ensuring a Unique Customer Experience Within Your Appartement

• Make the customer the priority of the Appartement;
• Guarantee a personalized welcome to all our customers and optimal customer service;
• Show proactivity, expertise, and passion;
• Direct solutions for both Appartement and web (omnichannel approach);
• Use the various Szane & Octobre communication channels to develop your product knowledge;
• Share your product knowledge and sales techniques with educational skills to both customers and team members;
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights;
• Ensure quality concierge service by following the relevant procedures.

Being The Manager's Ambassador

• Have a comprehensive view of the floor to ensure an optimal customer experience;
• Be available to all team members through your presence on the floor;
• Lead and empower teams on a daily basis;
• Communicate information necessary for business activities;
• Promote cooperation within the team and between Managers;
• Create group cohesion and mutual support;
• Manage your team by motivating them and creating a positive and harmonious work environment;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing;
• Train new team members;
• Embody your role as a frontline manager by sharing team members' questions with the Managers.

Ensuring The Brand Image

• Ensure teams properly embody the brand (Dress code/Attitude);
• Maintain the Appartement's appearance;
• Participate in new collection implementation and training;
• Ensure merchandising standards are maintained throughout the day;
• Follow fashion trends and monitor competitors.

Ensuring Operations And Efficiency

• Plan and organize store activity (daily schedule);
• Master Szane policies, standards, and procedures;
• Apply and enforce operational processes, particularly point of sale management (opening and closing);
• Manage specific processes (returns, exchanges, order pick-ups);
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience;
• Ensure the safety of people and property;
• Prevent inventory shrinkage.