Service Advisor | Hourly + Commission - Tuttle-Click Ford

Service Advisor | Hourly + Commission - Tuttle-Click FordTuttle-Click Ford is looking for a motivated and customer-focused Service Advisor to join our service team. If you enjoy working with people, have a passion for the automotive industry, and know how to turn great customer service into lasting relationships, this is an opportunity to build a rewarding career with Tuttle-Click.As a Service Advisor, you'll be the connection between our customers and technicians. You'll listen to customer concerns, explain recommended services, provide timely updates, and help ensure every customer leaves confident in the service they received.Why Work at Tuttle-Click Ford?Work in a fast-paced, team-oriented dealership environmentBuild strong relationships with customers and become their trusted service contactWork alongside experienced technicians and automotive professionalsOpportunity to increase your success through strong customer service and sales performanceTraining and professional development opportunitiesCareer advancement opportunities within the Tuttle-Click Automotive GroupBe part of a team focused on customer satisfaction, communication, and resultsService Advisor Job ResponsibilitiesGreet customers and listen carefully to their vehicle concernsPrepare accurate repair orders and document customer requestsReview vehicle maintenance needs and recommended repairs with customersClearly explain services, pricing, and repair recommendationsKeep customers informed throughout the repair processCoordinate with technicians and the Parts Department to help ensure efficient workflowReview completed repairs and invoices with customersFollow up with customers and build long-term relationshipsHandle customer questions and concerns professionallyHelp achieve department goals for sales, customer satisfaction, and retentionService Advisor Compensation and BenefitsThe Service Advisor position is paid on a pay scale that may include one or more of the following compensation elements:Hourly compensation, which varies based on experience, role level, and performanceCommission compensation, which may be earned based on closed service salesProduction-based incentive compensation, which may be based on individual and/or team performanceThe anticipated hourly pay range for this position is $16.90 to $68.00 per hour. Actual compensation within this range will be determined by job-related factors such as skills, experience, performance, and business needs. Commission and incentive compensation are not guaranteed and may be zero if applicable benchmarks are not met.In addition to compensation, we offer:Employer-subsidized Medical and Dental insuranceCompany-paid Life Insurance and Employee Assistance ProgramOptional benefits include Short- and Long-Term Disability, Accident, Critical Illness, and supplemental life insurance401(k) plan with company matchPaid Time Off that begins accruing from Day 1Employee discounts on parts, service, and vehicle purchases for you and your familyQualificationsService Advisor QualificationsPrevious automotive Service Advisor experience preferredFord dealership or manufacturer experience is a plusStrong knowledge of automotive service, repair, and maintenanceExcellent customer service and relationship-building skillsStrong sales skills with the ability to communicate the value of recommended servicesExcellent verbal and written communication skillsAbility to explain technical information in a clear, customer-friendly wayStrong organizational and time-management skillsAbility to manage multiple customers and repair orders in a busy service environmentComfortable working with dealership management systems and service softwareAbility to work effectively with technicians, Parts personnel, and managementStrong attention to detail and accuracyProfessional, dependable, motivated, and team-orientedAbility to handle customer concerns calmly and professionallyValid driver's license and acceptable driving recordCorporate Hiring Requirements: Must be at least 18 years of age, possess a valid driver's license, maintain an acceptable driving record, and be able to pass a background check and drug screening.