Remote Client Relationship Specialist | Customer Service & Benefits

Remote Client Relationship Specialist | Customer Service & Benefits

Company: AO – Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible
Experience: Entry-Level Welcome | Training & Mentorship Provided

Work From Home. Build Relationships. Create a Career That Grows With You.

Are you a strong communicator who enjoys connecting with people, solving problems, and building lasting relationships?

AO – Globe Life is seeking motivated, people-focused professionals to join our growing virtual team as Remote Client Relationship Specialists . You'll meet with individuals and families through scheduled virtual appointments, answer questions about available benefits, provide personalized guidance, and deliver exceptional service throughout the client experience.

This opportunity combines customer service, relationship management, benefits education, and consultative sales while providing the flexibility of working from home.

Whether you're starting a new career or bringing experience from another industry, we provide comprehensive training, mentorship, and ongoing professional development.

No previous insurance experience is required.

✓ 100% Remote
✓ Flexible Scheduling Opportunities
✓ Qualified Client Opportunities
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses & Renewals
✓ Training & Mentorship Provided
✓ Leadership Advancement Opportunities

About AO

AO operates within the American Income Division of Globe Life, serving working families throughout North America.

Our organization provides supplemental life, accident, and health insurance products to working families, including members of labor unions, credit unions, associations, and their families.

Our culture is guided by a people-first philosophy focused on service, integrity, accountability, professional development, and helping others succeed.

One principle that reflects that culture is the Platinum Rule:

That philosophy influences how we serve clients, support teammates, and build long-term professional relationships.

What You'll Do

As a Remote Client Relationship Specialist , your primary focus will be creating a positive client experience while helping individuals and families understand available benefit options.

Client Relationships & Service

• Meet with clients virtually through Zoom and phone appointments
• Connect with individuals and families seeking information regarding available benefits
• Build trust through professional, personalized communication
• Ask questions to understand each client's needs and priorities
• Explain available life, accident, and supplemental health insurance options
• Answer questions clearly and professionally
• Assist clients throughout the application and enrollment process
• Provide ongoing service and follow-up
• Maintain accurate digital client records and documentation
• Develop long-term client relationships through consistent service

Professional Development

• Participate in structured virtual onboarding
• Attend ongoing training and weekly coaching
• Receive mentorship from experienced leaders
• Strengthen communication and relationship-management skills
• Develop customer service and consultative sales skills
• Learn products, systems, and industry best practices
• Participate in leadership development opportunities
• Collaborate with a supportive virtual team

Qualified Client Opportunities

Relationship-Focused — No Traditional Cold Calling

Representatives work with qualified client opportunities and individuals who have requested information regarding available benefits .

This allows you to spend more time:

• Understanding client needs
• Building relationships
• Educating families
• Explaining available options
• Assisting with enrollment
• Providing ongoing client support

The goal is not high-pressure selling. Successful representatives focus on education, service, trust, and helping clients make informed decisions.

Compensation & Earning Opportunities

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity , not an hourly or salaried customer service position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Recognition programs
• Additional performance rewards

There is no fixed earnings cap on commission-based production . Actual earnings vary based on individual activity, sales results, consistency, and performance.

Why Professionals Choose AO

100% Remote Work

Build your career from home while staying connected through modern virtual technology.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Online training and meetings
• Collaborative remote team environment

⏰ Flexible Scheduling

Organize your schedule around your personal and professional priorities while maintaining the consistency needed to serve clients and meet performance goals.

Comprehensive Training & Mentorship

No previous insurance experience is necessary.

Training and professional development may include:

• Structured onboarding
• Product and benefits education
• Customer service training
• Consultative sales development
• Virtual presentation skills
• Enrollment systems and procedures
• Weekly coaching
• One-on-one mentorship
• Leadership development

Career Growth & Leadership Development

AO provides opportunities for professionals who want to grow beyond an individual client-facing role.

Potential development paths may include:

• Team leadership
• Coaching and mentorship
• Training and development
• Client relationship management
• Business development
• Management
• Senior leadership

Advancement is based on performance, consistency, professional development, and demonstrated leadership ability.

Performance Incentives & Recognition

Outstanding performance may qualify representatives for additional recognition opportunities, including:

• Company-sponsored incentive travel
• International travel opportunities
• Leadership conferences and development events
• Vehicle incentive programs
• Performance awards and recognition
• Additional contests and achievement incentives

All incentive programs are performance-based and subject to applicable qualification requirements.

Benefits & Resources

Qualifying representatives may also be eligible for:

• Company-supported life insurance
• Medical/health insurance reimbursement program
• Renewal income opportunities
• Leadership development resources
• Professional mentorship and coaching
• Virtual business systems and technology
• Recognition and advancement programs

Eligibility requirements apply.

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Active listening and problem-solving skills
• Positive, professional demeanor
• Customer-focused mindset
• Self-motivation and personal accountability
• Strong organization and attention to detail
• Ability to manage time effectively
• Comfort working independently from home
• Ability to collaborate within a virtual team
• Coachability and willingness to learn
• Professionalism and integrity
• Desire for continuous personal and professional growth

Experience That Transfers Well

Previous insurance experience is not required .

Relevant experience may include:

• Customer Service
• Client Relations
• Sales
• Retail
• Hospitality
• Healthcare
• Education
• Banking or Financial Services
• Administrative Support
• Call Center Operations
• Account Management
• Recruiting
• Leadership or Management
• Military Service

We welcome motivated applicants from a variety of professional backgrounds.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Because this position involves insurance products, representatives must become appropriately licensed before performing activities that require an insurance license.

Licensing guidance and support are provided.

Interview Process

Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.

All interviews are conducted through Zoom , providing a convenient and accessible hiring experience.

Ready to Build Your Future?

If you're looking for a remote career where you can build relationships, help working families, develop professionally, and create long-term opportunities through your performance , we'd like to hear from you.

Apply today to be considered for our Remote Client Relationship Specialist opportunity with AO – Globe Life.

Work From Home. Build Relationships. Help Families. Grow Your Future.