CUSTOMER CARE SPC TIER I (Non-Safety Sensitive)

Schedule: Requires open availability. Weekends as needed.

Pay : $15- $17


Examples of Work Performed for Customer Care Specialist:

• Assisting external and internal customers for multiple locations over the phone by answering, screening, and forwarding calls in a timely manner i.e.
• Giving directions, transferring call to correct department (corporate, customer service, sales, merchandising, front office, reception, etc.);
• Using Storis to i.e. take payments, schedule/change deliveries, look up delivery times for external customers. Any other duties as directed by management.
• Provide timely and accurate information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases;
• Inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels;
• Follows up with factory on outstanding service orders to update status;
• Works non-sellable report to eliminate items waiting on parts;
• Partner with sales associates to meet and exceed customer service expectations;
• Ability to organize and manage multiple priorities;
• Maintain the office appearance by keeping everything neat and clean;
• File the daily invoices.

Perks that come with the job as Customer Care Specialist Tier I:

• Fun work environment!
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• On-site Gym!

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in a upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.


PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening, and repetitive motion.


Heavy Work: Lifting up to 10 lbs occasionally.
Work Environment: Indoor climate controlled environment.


Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.