Technical Support Engineer

KCIC is a consulting and technology firm specializing in risk management, litigation support, insurance analytics, and data-driven business solutions. Since 2002, KCIC has helped organizations navigate complex legal, financial, and operational challenges through a combination of industry expertise, advanced analytics, and innovative technology. The company is recognized for its work in mass tort litigation, product liability, asbestos, talc, PFAS, and other emerging risk areas. By leveraging proprietary technology platforms and deep analytical capabilities, KCIC helps clients gain actionable insights, improve decision-making, and effectively manage risk. Headquartered in Washington, D.C., KCIC brings together consultants, data scientists, technologists, and subject matter experts who are committed to solving complex problems and delivering meaningful results. The company's collaborative approach and focus on innovation have established it as a trusted partner across a range of industries. Working Conditions Fulltime in-office presence (Washington, DC) with potential for some remote work after 6 months Hands-on work with hardware, conference rooms, and networking equipment Occasional after-hours or on-call support Purpose We are seeking a Technical Support Engineer to deliver high-quality, cloud-first IT support across endpoints, Microsoft 365 services, and workplace technology. This role is responsible for managing and supporting a modern endpoint environment using Microsoft Intune and Entra ID, while also supporting the reliability and user experience of in-office technology—including conference rooms, printers, networking, and Wi-Fi. The ideal candidate is service and team oriented, hands‑on, proactive, and comfortable operating across both cloud platforms and physical office infrastructure. This growing company is in a fast‑paced consulting environment which will provide opportunities for learning new technologies and the ability to take on more ownership as the role progresses. Key Accountabilities Support and maintain office‑based technology, including: Printers and print management solutions Office networking infrastructure (switches, access points, cabling) Corporate Wi‑Fi performance and reliability Troubleshoot and resolve conference room and meeting technology issues in real time and isolate complex problems as needed Support coordination with vendors and service providers for network and telecom support Help ensure a consistent and high-quality user experience across all office environments End‑User Support Manage, triage, and resolve support tickets in a timely and professional manner Research, diagnose, and troubleshoot hardware, software, and cloud service issues Provide hands‑on support for laptops, mobile devices, and peripherals Act as a primary point of contact for internal user support needs Ensure accurate documentation, tracking, and closure of all incidents and service requests Assist with management of endpoint devices using Microsoft Intune (configuration profiles, compliance, app deployment) Support user account provisioning and access updates in Microsoft 365 and Entra ID Troubleshoot common issues with Exchange Online, Teams, SharePoint, and OneDrive Assist with device onboarding, provisioning, and patching activities Learn, support and assist with established security and compliance policies Infrastructure & Operations Install and configure IT equipment for end users Deploy new hardware and software for employees Perform basic hardware maintenance and troubleshooting Support IT projects, upgrades, and new technology rollouts under supervision Provide support for and work on projects for the technology team with guidance Monitor system performance and proactively escalates issues when appropriate Maintain knowledge base articles and SOP documentation Identify opportunities to automate or improve support processes Provide training and guidance to end users on systems and tools Contribute to standardization of endpoint and office technology configurations Team Structure Work as part of a collaborative IT team with guidance from senior members Escalate complex issues and participate in knowledge sharing and training Opportunity to grow into deeper cloud and infrastructure responsibilities over time Experience and Qualifications BS degree in Information Technology or equivalent Technical Certification Experience supporting Windows and macOS environments Strong troubleshooting and analytical skills Excellent communication and customer service skills Supportive mindset for a collaborative team environment Preferred Qualifications Experience with Microsoft Intune and endpoint management Experience with Microsoft 365 and Entra ID administration Knowledge of Meraki network equipment and systems Experience with Teams Rooms or AV systems Knowledge of Atlassian products Knowledge of printer management solutions Scripting or PowerShell exposure is a plus Customer‑first mindset with strong communication and service orientation Ownership mentality for both cloud systems and physical environments Ability to work independently and prioritize effectively Strong documentation and process discipline Continuous learning and adaptability Benefits Competitive salary and performance‑related incentives Access to technical training, global knowledge‑sharing, and career growth opportunities Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable) Opportunity to work with colleagues and clients across different countries A collaborative environment where your voice and contribution are valued Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. #J-18808-Ljbffr McLarens