Sales Operations & Growth Enablement Manager

About SERHANT.

SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

About the Role

The Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department. This individual is responsible for driving accountability, CRM ownership, reporting, performance analytics, meeting preparation, travel coordination, and operational excellence across the recruiting and expansion organization.

The ideal candidate is highly organized, detail-oriented, analytical, proactive, and capable of managing multiple priorities in a fast-paced, high-growth environment. They will work closely with executive leadership to ensure the Growth team operates efficiently, follows process, leverages technology effectively, and has the data necessary to make informed decisions.

Responsibilities

• CRM Ownership & Administration
  • Serve as the primary owner and administrator of the Growth Department CRM.
  • Manage all CRM configuration, user setup, permissions, workflows, automations, and system enhancements.
  • Monitor CRM adoption, compliance, and data integrity across the department.
  • Develop dashboards and reporting that provide visibility into team activity and performance.
  • Conduct regular CRM audits to ensure accuracy and completeness of data.
  • Identify opportunities to improve CRM processes and automation.
  • Create and maintain CRM training materials, SOPs, and best practices.
  • Train, onboard, and support all users on CRM functionality and processes.
  • Partner with leadership to evolve the CRM as the department grows and expands into new markets.
  • Serve as the liaison between Growth leadership and any internal or external CRM vendors or technology partners.

• Reporting & Analytics
  • Produce weekly, monthly, quarterly, and annual performance reports.
  • Track and analyze key recruiting and growth metrics including:
    • identify trends, opportunities, bottlenecks, and areas for improvement.
  • Provide actionable insights and coaching recommendations based on performance data.
  • Build scorecards, dashboards, and forecasting tools for leadership and team members.
  • Maintain department KPI tracking and forecasting models.

• Meeting & Presentation Management
  • Create PowerPoint presentations and supporting materials for:
    • Team Meetings
    • Leadership Meetings
    • Recruiting Trainings
    • Market Launches
    • Strategic Planning Sessions
  • Assist leaders in creating professional, executive-level presentations.
  • Prepare agendas, supporting documents, and post-meeting action items.
• Accountability & Performance Management
  • Monitor team performance against established benchmarks and goals.
  • Generate accountability scorecards and performance reports.
  • Identify coaching opportunities and performance gaps.
  • Support leadership in driving consistency, accountability, and execution.
  • Maintain visibility into team activity levels and KPI attainment.
• Process Improvement & Operations
  • Identify operational inefficiencies and implement solutions.
  • Document and maintain departmental processes and standard operating procedures.
  • Assist with implementation of new technology and systems.
  • Support onboarding and training for new team members.
  • Lead special projects related to recruiting growth, market expansion, and operational excellence.
• Onboarding Growth Team members
  • Facilitate onboarding calendar
  • Prepare all new hire documents
  • Deliver 30-60-90 day
  • Support driving to production
• *The company reserves the right to add or change duties at any time.

Qualifications

• • 3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role.
• Experience owning and administering CRM platforms.
• Advanced Microsoft Excel and PowerPoint skills.
• Real estate industry experience, preferred but not required.
• Experience supporting recruiting, sales, or growth organizations.
• Experience building reporting infrastructure from the ground up.
• Familiarity with Power BI, Tableau, Looker, or similar business intelligence tools.

Skills

• Excellent project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and presentation skills.
• High attention to detail and commitment to accuracy.
• Strong reporting, analytics, and dashboard-building capabilities.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

The national base pay range for this position within the United States is $90,000 - $100,000 USD.

Your Location

This position is remote eligible. The role may include occasional work at SERHANT. offices or attendance at offsites, as agreed to with your manager. Candidates must live within the United States.

Hiring Statement

SERHANT. is committed to providing a workplace free from discrimination or harassment. We expect every member of the SERHANT. community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and staff. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Recruiting Fraud Notice

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to prompt you to pay a fee for services related to recruitment or training.

SERHANT. does not charge any application, processing, or training fee at any stage of the recruiting or hiring process. All genuine job openings will be posted here on on our Careers page or Linkedin, and all communications from the SERHANT. recruiting team and/or hiring managers will be from an @serhant.com email address.

Visa Sponsorship Notice

Thank you for your interest in working with us! At this time, we are not able to offer H-1B visa or any other work authorization sponsorship. To be considered for any of our open roles, candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.