ECommerce Coordinator

E-commerce Coordinator

The e-commerce coordinator plays a pivotal role in driving e-commerce sales and providing exceptional customer service. This position requires a blend of sales acumen, customer service excellence, and e-commerce expertise to optimize online revenue and ensure customer satisfaction.

Job Responsibilities

• Respond promptly to customer inquiries via chat, phone, and email, providing excellent customer service and resolving issues efficiently.
• Process reports and invoices accurately and in a timely manner.
• Work closely with the customer support team for exchanges and schedule in-home service.
• Detect potentially fraudulent online purchases.
• Handle multiple tasks/projects simultaneously in a fast-paced environment.
• Actively seek resolutions to customer issues with resourcefulness and creativity.
• Other duties/projects as assigned

This position does not have supervisory responsibilities.

This role primarily operates in an office environment.

Qualifications Needed To Perform This Position

• Exceptional listening, interpersonal skills, and problem resolution.
• High School Diploma or general education degree (GED).
• Moderate proficiency in computer operations, encompassing efficient typing skills and adept navigation of operating systems.
• The ability to work some irregular hours, when needed. Ecommerce can be unpredictable including weekends, holidays, and off-hour availability is required for this position.
• Good verbal and written comprehension, with the ability to receive and follow instructions.
• Ability to thrive in a team environment and work independently with minimal supervision.

This is a full-time position, with hours scheduled based on the needs of the business.