Patient Financial Service Support Coordinator III, Day Shift, Patient Financial Services

Responsibilities Demonstrates excellent patient service skills, assists in problem resolution, both internal and external. Demonstrates world-class exceptional customer service and sets an example of correct phone etiquette. Promotes teamwork and a positive work environment. Communicates to management when issues arise. Demonstrates an ability to differentiate between self-empowered troubleshooting issues or escalating issues to management. Assists with the training of new team members. Independently solves problems and identifies opportunities for improvement. Escalates appropriate issues to management. Verifies the accuracy of daily vendor Deco conversions. Attempts to ensure patient liabilities are properly billed for those in the MCMP. Communicates clearly with the vendor regarding self-pay eligibility and insurance discrepancies. Daily update to Excel database. Daily generation of high-volume medical records. Clerical support. Mail distribution. Scanning of documents. Managing the reception area. Other duties as assigned. Maintaining daily Maryland Medicaid authorization database & documentation. Performs patient account review for reconciling A/R for the Montgomery County Maternity Program. Assists with data control by posting adjustments to patient accounts. Completes follow-up in accordance with department policy. Assists the department on special projects as assigned. Qualifications Some colleges preferred. 1 year of experience required working in a hospital or doctor’s office. Must work in a stressful environment without compromising quality and accuracy. Strong communication and organizational skills. Training in data entry of non-clinical systems preferred. Basic knowledge of medical terminology is required. Strong customer service skills. Ability to participate in an environment that promotes staff development, productivity, satisfaction, and efficiency. PC skills in a Windows environment are required; knowledge and utilization of desktop applications to include Word and Excel is helpful. Ability to initiate and follow through on projects and work independently. Work Schedule Day Shift: 8:30 am – 5:00 pm Pay Range $19.54 – $27.21 FLSA Classification United States of America (Non‑Exempt) COVID-19 Vaccination Requirement Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement Tobacco use is a well‑recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re‑apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow‑up testing. (Nicotine products include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e‑cigarettes, vaping products, hookah, and nicotine replacement products such as nicotine gum, nicotine patches, nicotine lozenges, etc.) Accommodations Statement Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office. Benefits Work life balance through nonrotating shifts Recognition and rewards for professional expertise Free employee parking Medical, prescription, dental, and vision coverage for employees and their eligible dependents effective on your date of hire Employer‑paid short & long‑term disability, basic life insurance and AD&D (short‑term disability buy‑up available) Paid time off Employer retirement contribution and match after 1‑year of eligible employment with a 3‑year vesting period Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long‑term care, and critical illness & accident insurance Subsidized childcare at participating childcare centers Tuition reimbursement Employee assistance program (EAP) support Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission‑centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office. #J-18808-Ljbffr Dormont Manufacturing Co