Sales Operations Manager

Join Udemy. Help define the future of learning. Udemy is an AI‑powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real‑world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Hybrid work: This hybrid position requires two days per week in the office at the nearest hub. About Your Skills Operational Excellence & Scalability: You design and optimize core sales processes (forecasting, pipeline management, territory planning, reporting) to drive consistency, efficiency, and scale. Cross-Functional Leadership & Influence: You build strong partnerships across Sales, Finance, Marketing, and Customer Success, aligning stakeholders and driving initiatives forward through clear, effective communication. Ownership & Proactive Problem Solving: You take full ownership of your areas, anticipate challenges, and proactively improve systems, tools, and workflows with a strong bias for action. Strategic & Analytical Thinking: You are highly data-driven and excel at turning complex data into clear insights and recommendations that improve forecast accuracy, pipeline health, and revenue outcomes. About This Role As a Sales Operations Manager, you will play a key role in driving the performance and operational effectiveness of our North America Sales teams. You will act as a strategic partner to Sales leadership, translating business goals into actionable plans that improve forecast accuracy, pipeline health, and sales productivity. You will own and evolve core operating rhythms, including forecasting, pipeline management, and performance reporting, while identifying opportunities to improve processes, tools, and data visibility. You will partner cross‑functionally to enable scalable, repeatable go‑to‑market motions. This role requires a balance of strategic thinking and hands‑on execution. You will analyze data, identify performance gaps, and drive actions that improve outcomes while supporting implementation and adoption across teams. What You’ll Be Doing Act as a strategic partner to NAMER Sales leadership, translating business goals into operational plans that drive performance and revenue outcomes. Own forecasting and pipeline management, including leading pipeline reviews and improving forecast accuracy and predictability. Analyze sales performance to identify trends, risks, and opportunities; deliver actionable insights to leadership. Support territory planning and ongoing optimization to ensure balanced coverage, capacity, and growth. Drive operating cadence (e.g., pipeline calls, QBRs) to create accountability, visibility, and consistent execution. Partner cross‑functionally to align on key initiatives and improve GTM effectiveness. Build and maintain reporting and dashboards that provide timely, accurate visibility into performance. Identify and implement process improvements, tools, and automation to increase efficiency and scalability. Support strategic initiatives that improve sales productivity, deal execution, and overall performance. Surface leading and lagging indicators to improve decision‑making and predictability. What You’ll Have 6+ years of experience in Sales Operations, GTM Operations, or business analytics, ideally within a SaaS environment. Strong Salesforce expertise, including dashboards, reporting, and data management to support business insights. Familiarity with forecasting and pipeline management tools, as well as sales engagement/insight platforms (e.g., Gong). Advanced proficiency in Google Sheets/Excel (e.g., pivot tables, lookups, data modeling) and working with large datasets. Experience supporting territory planning and coverage models. Proven ability to partner with senior Sales leaders and influence decisions through data. Strong analytical, problem‑solving, and communication skills with the ability to operate independently. Nice to have: experience with BI and analytics tools (e.g., Tableau) and building scalable reporting solutions. Hiring Compensation Range

$122,400—$153,000 USD

Our Benefits Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits pages to get an understanding of some of the benefits we offer. For details on region‑specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. Equal Opportunity Employer At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Information regarding data privacy is available within the Udemy Careers Privacy Notice. #J-18808-Ljbffr Udemy