Customer Onboarding Manager

Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup Configure the platform and deliver hands‑on training to our customers so they can confidently work in Qargo from day one Act as the main point of contact during implementation Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform Support pre‑sales by analysing potential client needs and providing technical input during demos Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution Travel regularly across the country to meet customers Requirements An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS Or experience implementing complex SaaS solutions and an interest in logistics operations A self-starter who takes initiative and enjoys variety in their work Strong communication skills with both technical and non-technical audiences English is a must and Spanish is a big plus Customer-focused and passionate about delivering the best possible customer experience Proactive, organised, and flexible, thriving in a fast-paced, scaling environment A valid driver’s license is needed for customer visits Demonstrates expertise in onboarding and configuring SaaS solutions for transport and logistics companies, with a strong focus on customer satisfaction and operational efficiency. Proficient in analyzing workflows and delivering hands‑on training to ensure successful platform adoption. Highest-signal resume keywords SaaS Implementation Experience Transport Logistics Knowledge Customer Experience Focus Strong Communication Skills Process Analysis ATS Optimization Keywords Hard Skills SaaS Configuration Workflow Analysis Training Delivery Process Optimization Technical Input for Demos Soft Skills Proactive Organized Flexible Self-Starter Customer-Focused Certifications & Qualifications Valid Driver’s License Industry Keywords Transport Logistics Planning Dispatch Order Entry Invoicing Customer Onboarding Implementation Pre-Sales Support Customer Satisfaction Tools & Technologies Qargo Platform #J-18808-Ljbffr