Electronic Health Record Analyst III- ClinDoc, Orders, Bugsy, ASAP

San Mateo County Health is seeking highly-qualified individuals for the position of Electronic Health Record Analyst III – ClinDoc, Orders, Bugsy, ASAP. The role will provide direct application support and user training for Health’s electronic health record (EHR) system; install and maintain EHR applications and related ClinDoc, Orders, Bugsy, or ASAP; support design, development, implementation, testing, update, integration, and maintenance of system configuration and application tables; determine user, system and application needs and evaluate solutions; provide data analysis, report development, and technical assistance to system users; and perform related duties as required. There are currently two regular vacancies in the Health IT Division, located in South San Francisco or San Mateo, CA, and requiring travel or driving throughout the county. This position is currently hybrid, with both on‑site and remote work based on business need. Epic Certifications Required ClinDoc, Orders, Bugsy, or ASAP Ideal Candidate Epic certification in the specified areas and work experience in ClinDoc, Orders, Bugsy, ASAP and provider workflow within a hospital or clinic-based environment. Advanced expertise working with electronic health records. Experience working in a healthcare setting, preferably government county health. Experience providing lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of staff. Experience participating in coordination of the workload of lower level EHR Analysts. Experience in lead roles in user meetings to prioritize, review, and respond to user requests and delegate tasks. Ability to assist in identifying time, resource management, requirement gathering, business need assessments, and training needs such as optimization, software updates, and regulatory changes. Experience as a liaison between system users and information technology staff, vendors, and service providers. Experience spearheading projects requiring deeper workflow analysis with stakeholders across Health. Demonstrated ability to troubleshoot and resolve complex issues involving multiple legacy and EHR platforms. Ability to work with key internal and external stakeholders to align technology solutions with business strategies. Ability to provide product management, support, guidance, and troubleshooting through technology lifecycle management, including utilizing appropriate escalation steps. Experience in implementation of new application systems. Demonstrated exceptional customer service skills. Experience in providing consultation services to customers and end‑users with the ability to document business and technical problems and identify requirements. Ability to establish and maintain effective working relationships with those encountered on the job. Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met. Self‑starter with the ability to work independently and as a member of a team. Excellent time management skills and ability to set priorities and adjust to meet deadlines. Experience working in a diverse work environment including staff who provide care and services for patients or clients. Adept at learning and applying newly acquired skills on the job. Responsibilities Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation. Perform in‑depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision‑making efforts associated with the EHR system. Collaborate with stakeholders to improve overall EHR utilization. Interact with vendors and other stakeholders to identify, prioritize, and recommend alternative solutions and risk mitigation strategies. Assist in developing practices to improve configuration and documentation processes. Monitor system performance, troubleshoot, and resolve application issues and system errors. Participate in the evaluation of new application releases, test new applications and system upgrades. Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization. Design, development, modification, and implementation of testing processes including scripts, recording test results, facilitating end‑user testing, and maintaining test environments. Facilitate and attend meetings with stakeholders to review end‑user and tracking/trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs. Respond to customer/user questions and concerns and recommend solutions as needed. Support Health IT’s mission in IT as a partner but responsibly providing access and interoperability opportunities to San Mateo partners and clients. Communicate with vendors regarding technical issues. Coordinate and participate in the review, design, configuration, and testing of new releases, upgrades, release authorizations, and special updates; evaluate new functionality and manage master file changes for new features. Configure, test, and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements. Investigate, design, develop, test, and implement reports and dashboards. Develop and document internal procedures. Provide information and support to facilitate instructional training; participate in developing and lead training programs, curriculum, and lessons, including preparing training materials. Support systems, applications, processes, and customers, and respond to queries in a timely manner. Provide support for application incidents reported through the help desk, including 24/7 on‑call coverage, as required. Perform related duties as assigned. Additional Duties for Lead Worker Provide lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of lower level EHR Analysts. Participate in the coordination of the workload of lower level EHR Analysts. Assume lead roles in user meetings to prioritize, review, and respond to user requests and delegate tasks and activities of lower level EHR Analysts. Assist in identifying timelines, resources, requirements gathering, business need assessments, training needs, vendor and stakeholder engagement needs, milestone tracking, report needs and provide guidance for other analysts. Serve as liaison between system users and information technology staff, vendors, and service providers for county‑wide systems or applications. Serve as the point person for the communication and coordination of vendor engagement and communication. Additional Duties for Advanced Specialist Spearhead projects requiring deeper workflow analysis with stakeholders across Health. Troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms, and crossing over several specialties/service lines. Work with business partners across the organization to align technology solutions with business strategies. Provide product management, support, and guidance through the software development life cycle, including requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance. Qualifications Education and Experience Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical qualification path is three years of information technology support experience in a healthcare operations setting, including at least one year of Epic user support experience. License/Certification Epic Certification in ClinDoc, Orders, Bugsy, or ASAP; and a second Epic Certification in a second application determined by Health IT management within six months from hire. Maintain Epic training credentials through Epic’s Continuing Epic Education (CEE) program with additional training required to maintain certifications, proficiencies, and badges. Knowledge Electronic health record systems, specifically Epic software applications. Software development life cycle including requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance. Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables. Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows. Basic supervisory principles and practices. Customer service principles. Policies, procedures, and business operations. Principles and procedures in project management and project management methodologies. Skills and Abilities Train and mentor staff, including effective coaching and team building. Translate and document complex clinical and/or business workflows. Interact with and work collaboratively with multidisciplinary teams and process stakeholders. Learn and retain knowledge of all assigned applications. Configure, implement, maintain, and evaluate Epic applications and platform. Troubleshoot application issues and system errors. Multi‑task complex work assignments. Design, modify, and implement testing process. Communicate effectively, both orally and in writing. Prioritize effectively and manage time efficiently. Lead meetings and resolve conflicts. Perform under pressure with tight deadlines. Become cross‑functional in one or more applications. Motivate key process stakeholders. Travel outside the County for training. This position will perform duties as either a lead worker or advanced specialist, depending on the needs of the Health IT Division. #J-18808-Ljbffr County of San Mateo