Solution Architect

Role Description

The Solution Architect (SA) is a critical member of the RainFocus Client Success organization and the senior-most technical resource within the implementation consulting IC track. Once an implementation begins, the SA owns the overall architecture of the client's event program — aligning platform design and configuration with the client's strategic business objectives and ensuring that the implemented solution is scalable, innovative, and built to last.

• Own the overall solution architecture for client implementations.
• Serve as a trusted advisor to executive client stakeholders.
• Lead solution design and drive platform adoption.
• Provide oversight across the client implementation portfolio.
• Lead discovery calls, post-conference reviews, and client communications.
• Mentor and develop Solution Consultants.
• Contribute to thought leadership and process improvement.

Qualifications

• 8+ years of software implementation experience, with deep expertise implementing SaaS platforms for enterprise-level clients, 3-5 years within SaaS event technology, preferably RainFocus experience.
• Demonstrated track record of gathering, documenting, and translating complex requirements, configurations, and integrations across multiple systems.
• Proven ability to own overall solution architecture for complex, multi-stakeholder enterprise implementations.
• Demonstrated ability to serve as a trusted advisor to executive-level client stakeholders — aligning solutions with long-term business strategy.
• Proven track record of creating significant efficiencies through process design, driving adoption, and measuring impact.
• Exceptional problem-solving skills and ability to adapt to evolving project requirements and client needs while maintaining quality and client satisfaction.
• Experience in the event technology, marketing technology, or enterprise B2B SaaS implementation space.
• Excellent written and verbal communication skills — able to convey complex ideas clearly to both technical and non-technical executive audiences.
• Collaborative mindset with a demonstrated ability to build strong relationships across cross-functional teams, senior leaders, and clients.
• Ability to travel domestically and internationally up to 20%.

Requirements

• Proficiency in HTML, CSS, SQL, and/or JSON for advanced customization and integration requirements.
• Experience with API testing tools such as Postman.
• Background contributing to industry thought leadership — whitepapers, conference presentations, or social media content.
• Extensive experience with APIs — designing and implementing complex integrations across enterprise systems.
• Demonstrated mentorship track record — developing Solution Consultants or equivalent implementation professionals.

Benefits

• Competitive compensation.
• Outstanding benefits.
• Immediately vested 401(k).
• Generous PTO.
• Collaborative environment for career growth.