Client Services Supervisor

To oversee quality assurance and performance evaluation for a team of Hotline Counselors, the full-time, remote State Licensed Hotline Supervisor will manage service delivery, provide direct support to clients, and ensure operational compliance while working an overnight schedule. Key responsibilities Provide leadership and performance management for the Hotline Counselor team, including scheduling and compliance with operational standards Conduct quality assurance activities, including audits and monitoring of Hotline Counselor performance, to enhance service delivery Deliver training and development for new and existing Hotline Counselors, ensuring adherence to protocols and best practices Required qualifications Bachelor's degree required; Master's degree preferred Licensure as a State Licensed Mental Health Clinician or equivalent healthcare professional certification required Minimum of five years of professional experience in mental health services, preferably in maternal or perinatal mental health Proven experience in workforce and schedule management within a crisis line or hotline environment preferred Demonstrated ability to deliver training effectively in both in-person and virtual settings