Logistics Customer Service Representative

Job Title - Logistics Customer Service Representative

Company Location - Long Beach, CA

Fully On-site, No Remote (temp to hire)

Pay Range; $22-23/hr. Work Schedule: 6am to 2:30pm

Job Summary of the Logistics Customer Service Representative position Integr8staff seeks a bilingual English/Spanish Logistics Customer Service Representative to manage freight orders, track port-to-warehouse drayage, and coordinate order fulfillment. Located near the Ports of Los Angeles and Long Beach, these professionals resolve shipping discrepancies, ensure 24/7 supply chain communication, and process client billing and logistics documentation.

Responsibilities of the Logistics Customer Service Representative position

Act as the primary liaison between clients and warehouse operations to ensure seamless freight movement.

Dispatch and monitor drivers and carrier progress to ensure on-time pickups and deliveries.

Communicate with drivers and carriers regarding delays, issues, and delivery updates.

Track cargo as it moves through the supply chain, ensuring on-time drayage and storage.

Verify all delivery documentation including PODs and warehouse personnel receipts are uploaded correctly through the designated WMS.

Proactively manage service exceptions, delay notifications, and inventory disputes.

Process delivery receipts, bills of lading (BOLs), and maintain accurate data in logistics software.

Monitor carrier performance and provide feedback regarding service, communication, and reliability.

Maintain accurate records and updates within company warehouse management systems (WMS).

Requirements of the Logistics Customer Service Representative position

High school diploma or equivalent.

Substantial and relevant logistics, trucking, freight dispatching work experience, at least 2 years.

Transportation, dispatch, logistics, or customer service experience preferred.

Strong communication and problem-solving skills.

Ability to multitask and stay organized in a fast-paced environment.

Detail-oriented with strong follow-up and time-management skills.

Ability to build positive working relationships with drivers, carriers, customers, and internal teams.

Basic computer proficiency and ability to learn company systems quickly.

Geographical knowledge and understanding of delivery operations preferred.

Bilingual English/Spanish required.

Updated resume is required for consideration. Only local candidates will be considered - position does not offer relocation or visa sponsorship.

J-18808-Ljbffr