Salesforce Project Manager/Business Analyst

Business Analyst

Day to Day Responsibilities:

• Engage with key stakeholders on regular cadence to prioritize backlog and take in new requests.
• Create and update Business Requirement Documents (BRDs), Processes, and documented artifacts relevant to deliverable items.
• Create and update requirement documents as they relate to Dashboards and Reporting.
• Support in entering User Stories, Backlog Grooming, Process Flows, User Acceptance Criteria, and participate in the sprint backlog grooming and prioritization process.
• Collaborate with Development and Quality Assurance teams to validate requirements, support integration and user acceptance testing.
• Coordinate communications with the userbase as items are rolled out.
• Update process documents to reflect current requirements.
• Provide additional support to end users as it relates to answering questions, assist in reporting needs and review processes to complete tasks for each of the supported applications.
• Review and recommend efficiencies for application data support processes and engage with the Data Quality and Enrichment team on actionable process and data improvements.
• Creating and maintaining standard Reports & Dashboards
• Maintain a project plan and keep stakeholders informed of progress

Experience and Knowledge:

• 5+ years of experience as a BA, Salesforce background
• 3+ year in SQL
• Effective in translating Business Requirements into technical specifications and implementing the solutions.
• Experience working in Agile environment.
• PowerBI hands-on knowledge is a plus.
• SOX and/or Audit experience is a plus.
• Versatile, excellent problem-solving, analytical, written, and verbal communication skills.
• Dashboarding Tools (IBM Cognos, Power BI, Tableau)
• Advanced Microsoft Excel skills (Index Match, Power Query, etc.) is a plus