System Admin/IT Admin/System support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Next Gen IT Inc, is seeking the following. Apply via Dice today! IT Admin/System Administrator Address 1126 16th St NW, Suite 600, Washington, District of Columbia 20036, US Exp 8+ yrs Location, On‑Site Requirements, and Logistics DC office location, parking options, and the requirement for the IT support role to be on‑site five days a week, with no flexibility for remote work. Office Location and Parking: The office is located near Farragut West metro station, two blocks from the White House, with paid parking available in the building; parking cost details will be provided. On‑Site Work Requirement: Unlike other staff who have a two‑day in‑office policy, the IT support role must be on‑site five days a week to ensure IT presence and support, with no flexibility for remote work. They are going through an ERP implementation next year— a successful placement will pave a path for us to build more headcount in the near future. Meeting Notes IT Support Role Requirements and Responsibilities: Requirements for the IT Support Role Hybrid User Support: Cover remote and in‑office users, supporting headquarters in DC, field offices in LA and Phoenix, and remote users across the United States, with a focus on VPN, remote connectivity, and device management. Microsoft 365 and PowerShell Expertise: Strong hands‑on experience with Microsoft 365, including user provisioning, license management, access control, security‑focused offboarding, and creating PowerShell scripts for data extraction and automation. Endpoint Security and Admin Tools: Experience with Microsoft Intune, Defender for endpoint security, and admin tools for user and access management (such as MFA) is required, emphasizing configuration and troubleshooting. Infrastructure and AV System Knowledge: Understanding of firewalls, switches, system hardening, and basic knowledge of AV systems for conference room support, given the organization’s high‑profile meetings. Candidate Profile Preferences: Preference for candidates with both M365 and infrastructure exposure, avoiding those focused solely on help desk or infrastructure, and a need for real examples of troubleshooting, server patching, and customer service. Team Structure, Ticketing, and Workload Expectations: Current IT Team Structure and Ticketing User Base and Team Size: Organization supports approximately 150 FTEs and 20‑30 consultants, totaling 175‑200 users. The IT team has been reduced to one, plus a network admin, with vendor support for cybersecurity and backup. Ticketing System and SLA: The team uses SolarWinds for ticket management, with mapped criticality and SLAs for each priority; experience with any ticketing system is acceptable due to similar functionality across platforms. Ticket Volume and Types: Ticket volume has decreased from 360‑400 per month to 125‑150, with only 5‑8% being basic issues like password resets due to self‑service mechanisms. The senior role is expected to handle more complex tickets and support other IT projects. Role Augmentation and Project Support: The new hire will fill gaps in IT help desk support and assist the network admin, especially with projects like SOC 2 audit maintenance, working alongside vendors. #J-18808-Ljbffr Jobs via Dice