Security Officer 2 - Lakeway

Job Summary The Security Officer 2 provides customer service and a safe environment for patients, visitors, medical staff, and employees. Incumbents may face bad weather while patrolling areas to detect fire or safety hazards and deter crime. Safeguards company assets and property from theft and criminal mischief. Investigates thefts, accidents, improper actions, and criminal offenses. Promotes good public and staff relations. Essential Functions Patrol assigned areas for unauthorized persons or crime sources. Maintain clear, appropriate, and continuous radio contact with base, shift supervisor, and other officers. Maintain order in the local environment. Intervene in disturbances calmly and efficiently, guided by courtesy, rules, and regulations. Respond to public service calls, including criminal offenses and civil processes. Handle hospital violations or customer service requests such as escorting patients, visitors, medical staff, and employees to parking areas. Provide assistance with stalled vehicles, unlocking vehicles, and parking equipment malfunctions. Assist Police Officers as required to maintain order; include assisting with arrests when requested. Respond without hesitation and assist with all medical emergencies as required, within the scope of the officer's training and expertise. Maintain secure facilities by ensuring various doors are locked as required. Unlock facilities upon receiving proper authorization. Produce complete, accurate, and concise reports. Include criminal offenses, false fire alarms, safety hazards, and general information. Consistent with internal processes and law. Handle sensitive investigations and information in a professional manner, safeguarding confidential information obtained through investigation or from law enforcement authorities. Control the flow of traffic at designated points of interest. Issue citations for parking violations. Key Success Factors Good interpersonal and public relations skills. Must be able to work under stressful conditions. Able to balance multiple demands and respond to time constraints. Must have critical thinking and problem solving skills. Must be able to communicate thoughts clearly; both verbally and in writing. General computer skills include using software applications, data entry, information security, handheld scanning, and email. Stays current with applicable rules, regulations, policies, laws and guidelines that impact or govern the department and organization. Successfully completes the Texas Commission on Private Security Academy Levels II and III within three months of hire date. Attain and maintain a minimum passing score of 80% accuracy during firearms qualification and requalification. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Qualifications Education: H.S. Diploma/GED Equivalent Experience: Less than 1 Year of Experience Certification / License / Registration: Basic Life Support (BLS) within 30 days of hire. Commissioned Security Officer (LSO) within 6 months of hire. Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire. #J-18808-Ljbffr Baylor Scott & White Health