Sales Operations & RFP Manager [Remote]

Sales Operations & RFP Manager

About Jeenie
At Jeenie, we’re redefining language access through a hybrid of real-time human interpretation and smart technology. Our platform helps healthcare providers, organizations, and communities communicate across languages instantly. As we continue to scale, we’re looking for a proactive, detail-oriented, and strategic team member to take ownership of both sales operations and RFP development.

About the Role
We’re seeking a Sales Operations & RFP Manager who thrives in a fast-paced, mission-driven startup environment. This role is critical to scaling our go-to-market engine—optimizing sales systems, managing the HubSpot CRM, and driving our end-to-end RFP strategy and execution. The ideal candidate combines operational excellence with persuasive communication, has experience working in a high-growth SaaS or healthcare tech company, and enjoys wearing multiple hats while building from the ground up.

Key Responsibilities

Sales Operations

• Own and optimize the HubSpot CRM, ensuring clean data, well-defined pipeline stages, workflow automation, reporting dashboards, and integrations with other key systems (e.g., finance tools, marketing automation).

• Collaborate cross-functionally with Sales, Finance, Product, and Marketing to streamline quoting, forecasting, lead management, and deal-tracking processes.

• Create and maintain sales enablement resources, including pitch decks, pricing calculators, proposal templates, and objection-handling materials that empower the sales team to close more effectively.

• Design and implement scalable sales processes and infrastructure to support current operations and future growth, with a focus on operational efficiency, deal velocity, and pipeline health.

• Track and analyze sales performance metrics to surface insights and recommendations that help leadership make data-informed decisions and continuously improve team performance.

RFP Strategy & Writing

• Lead the full lifecycle of RFPs, RFIs, and RFQs—from intake and bid/no-bid decisions to final submission—by partnering with Sales, Product, Compliance, Legal, and Leadership.

• Write, edit, and format clear, persuasive, and compliant responses tailored to each opportunity, highlighting the company’s value proposition in alignment with customer needs and evaluation criteria.

• Build and maintain a dynamic content library of pre-approved RFP responses, company overviews, security questionnaires, and case studies to improve consistency and speed of submissions.

• Track win/loss data and feedback from prospects to refine messaging, improve submission quality, and inform overall go-to-market strategy.

• Proactively identify and manage proposal timelines, ensuring submissions are completed accurately and on time, often juggling multiple deadlines simultaneously.

Qualifications

• 5+ years of experience in Sales Operations, Proposal Management, or a hybrid GTM role, preferably within a high-growth SaaS, healthcare tech, or digital health company.

• Deep knowledge of HubSpot CRM and a proven track record of building and maintaining scalable workflows, dashboards, and automation (HubSpot certifications are a plus).

• Exceptional writing and communication skills, with experience developing compelling, customer-facing content under deadline pressure.

• Demonstrated experience managing complex RFP processes, ideally in the healthcare, government, or enterprise space, with familiarity navigating security, compliance, and procurement requirements.

• Proficiency in sales performance analysis and ability to build reporting infrastructure from scratch (Excel/Google Sheets, HubSpot reporting, and/or BI tools).

• Strong project management skills with the ability to prioritize effectively, manage competing deadlines, and keep cross-functional teams aligned.

• Collaborative and resourceful, with a builder’s mindset and the ability to operate independently in a fast-changing, ambiguous environment.

• Experience with healthcare industry RFPs and knowledge of HIPAA, HITRUST, and enterprise compliance requirements is strongly preferred.

Why Join Us

• Mission-driven company with real-world impact

• Innovative product in a growing market

• Fully remote team 

• Opportunity to shape a high-visibility function at a pivotal stage of growth