AI Operations Manager

AI Operations Manager

Remote - United States

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The AI Operations Manager is the operating system behind the Innovation team. You administer the company's enterprise AI platforms, keep the SVP and the team's initiatives moving in sync, keep the roadmap current, and act as an early-warning system for what is changing at the AI frontier. Early on the work is operations-heavy; your strategic voice is expected to grow as you automate the operations down. You are a force multiplier, not a support function.

Responsibilities:

- Administer the company's enterprise AI platforms - Claude Enterprise, ChatGPT Enterprise, Gemini, and new tools as we adopt them - covering provisioning, access, RBAC, usage governance, and billing, and automate that administration down over time. - Keep the SVP of Innovation organized and ahead of schedule through prioritization, prep, and follow-through - you catch what would otherwise slip before it does. - Run the Innovation team's weekly operating rhythm and keep the roadmap current and trusted at all times. - Produce a weekly AI intelligence brief on what is shipping at the frontier and what the team should test. - Bring a point of view into strategy conversations and grow into a genuine strategic voice for the team. - Utilize and leverage Power Digital's Nova ecosystem as it relates to your department. - Other applicable or related duties as assigned.

Role Requirements:

• 2-4 years of experience; early-career with an unusually high ceiling and a fast learning rate.
• AI-native - you use Claude, ChatGPT, and Gemini daily and have real intuition for what they can and cannot do. This is the non-negotiable bar.
• A strong organizer who makes chaos legible and closes loops without being chased.
• A clear writer and systems thinker who holds a point of view.
• Comfortable being the least experienced person in the room and still adding value.
• Meaningful daily overlap with U.S. Pacific hours (LATAM timezones ideal); remote, open to international candidates.
• Bonus: you have built something with AI - an agent, a workflow, or a shipped side project.

Key Performance Indicators (KPIs)

- Enterprise AI platform access and provisioning requests resolved within one business day, fully documented. - Admin time trending down quarter over quarter as workflows get automated. - Weekly AI intelligence brief shipped on time, every week. - Roadmap accurate and current at any given moment - never a scramble to update it. - Zero missed commitments or dropped follow-ups traceable to coordination gaps.

Most Important Things (MITs)

- Be the reason the Innovation team's operations run without friction. - Keep the SVP focused on the highest-leverage work by owning everything beneath it. - Turn AI platform administration into a system that mostly runs itself. - Act as an early-warning system for what is changing in AI - surface it before it is obvious. - Earn a real voice in strategy by being right, useful, and fast.

Power Digital's people and culture are at the core of our success, which is why diversity in our team's backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.