Service Manager - AVP

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. What will you be doing? Barclays Services Corp. – Service Manager – AVP (Whippany, NJ) Perform incident and problem resolution, working closely with technology and business stakeholders to provide innovative and tactical solutions to issues while improving the performance of applications and processes. Coordinate recovery, resolution and document handling for major incidents, perform post‑incident reviews and drive permanent fixes via problem management. Plan and execute timelines and activities of various major releases and critical changes into Production and DR environments in collaboration with development and technology support teams. Create and manage change requests in accordance with Barclays Change Management standards. Identify repetitive or time‑consuming processes that can be automated and deliver a sustainable solution through problem management, automation and improve monitoring to optimise run‑the‑bank production services. Plan and execute service resiliency events in accordance with Barclays resiliency standard. Create knowledge base to support shift‑left of known scenarios, review documentation and support service transition and application go‑live. Perform Service Level Management activities to ensure IT services are delivered to agreed and achievable targets and service provided meets business requirements. Coordinate support activities across the global team, including handover of issues, knowledge sharing, training and collaboration on strategic projects. Provide off‑hours on‑call support on a rotational basis. As part of the global run‑the‑bank production support services team, provide application support for critical Financial Crime and Anti‑Money‑Laundering technology applications. Implement and adhere to ITIL standards as part of Group Technology Service Management (GTSM). Minimum Salary: $150,000.00 per year Maximum Salary: $170,000.00 per year The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available. Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award. Purpose of the role To manage the IT Services department and set the strategic direction, provide support to the bank’s senior management team, and manage IT service risk across the organisation by supporting the bank’s operations and representing technology service performance with senior stakeholders and managing IT service risk across the organisation. Accountabilities Development of strategic direction for IT Services, including the implementation of up‑to‑date methodologies and processes. Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, and oversight of department efficiency and effectiveness. Relationship management of IT Services stakeholders, including identifying relevant stakeholders and maintaining the quality of external third‑party services. Development and implementation of policies and procedures for IT Services, implementation and adherence to control targets and standards, and adherence to group SLAs and controls associated with core technology production activities in incident, problem and change. Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and alignment between the bank’s change and compliance functions. Monitoring the financial performance of the IT Services department, including revenue, profitability and cost control, driving value from any commercial agreements and strong management of directly controlled costs. Management of IT Services projects, including driving successful research and related product launches, and delivering integrated solutions to clients. Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness, collaborating closely with other functions and business divisions. Lead a team performing complex tasks, using well‑developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraise performance relative to objectives and determine reward outcomes. If the position has leadership responsibilities, people leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: Listen and be authentic; Energise and inspire; Align across the enterprise; Develop others. For an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for inclusion of other areas of specialisation to complete assignments, and identify new directions for assignments or projects using cross‑functional methodologies or practices to meet required outcomes. Consult on complex issues; provide advice to people leaders to support the resolution of escalated issues. Identify ways to mitigate risk and develop new policies and procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub‑function. Collaborate with other areas of work, for business‑aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external, to solve problems creatively and effectively. Communicate complex information. “Complex” information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. #J-18808-Ljbffr