Divisional Sales Manager - Tennessee

As Pandora's Divisional Sales Manager (DSM), you are responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi‑brand accounts and shop‑in‑shop locations, and owned and operated (O&O) concept stores. You will manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores. You will be responsible for achieving a sell‑in and sell‑out budget in every door, and own the success of your region, whilst ensuring that our customer’s experience is flawless and consistent every visit. You will have the opportunity to build and develop a high performing team through recruitment, retention, training and development of individuals. Responsibilities Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region Identify trends, wins and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area Partner with Divisional Sales Director to set sales and KPI goals for the owned channels within the region Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region and communicate with owners Review store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies and coach as appropriate Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards Coach and support Store Managers, account owners and franchise owners to drive service excellence in store, with a focus on delivering a world class customer experience Ensure compliance in key operating issues (audits, loss prevention, policy, procedures); train Store Managers on methods to ensure compliance, improve productivity and reduce shrink Prepare and conduct performance appraisals and evaluations for O&O Store Managers; recognize performance gaps and coach Store Manager to take appropriate action Proactively recruit, develop and retain Store Managers and store leadership as needed Lead the rollout of company initiatives and product launches, and consistently monitor progress and provide ongoing coaching to ensure success Determine the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores Analyze and optimize the sell‑in and sell‑out performance of multibrand and franchise stores Monitor and help manage inventory levels at each wholesale / franchise account to optimize sell‑in and sell‑out Prospect for new multibrand opportunities for continuous growth and development of the region Optimize multibrand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain best mix of accounts to maximize sales potential of the region Monitor and respond as needed to customer experience surveys for owned and franchise stores Travel to all points of distribution within the region to have a strong field presence, build relationships and gain a firsthand understanding of the business Develop and foster relationships with wholesale retailers and key accounts within the region Build key cross‑functional relationships, communicating as needed relevant business information, and to gain support for ongoing field needs present and future as changes occur through the store fleet growth Control expenses within the region to meet budget guidelines Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team Qualifications Bachelor’s degree in Business, Marketing, similar field or equivalent working experience 8+ years of multi‑store leadership experience Retail and wholesale experience Geographically located in division or willing to relocate to division Value‑based leadership skills with a proven ability and passion to coach and develop talent Entrepreneurial and strategic thinker with the planning and executional capabilities to grow the business in the short and long term Self‑motivated and driven toward achievement of goals Proven track record of increasing sales and store profitability Ability to build relationships, manage key stakeholder relationships and influence others internally and externally Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds Solution oriented and demonstrated ability to overcome challenges Strong understanding of inventory management to maximize business potential (i.e. product assortment, quantities, etc.) Comfortable with ambiguity and working “in the grey” Strong business acumen and analytical capabilities Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performance metrics Ability to adapt to changing priorities and lead change management initiatives throughout the organization Thrives in a fast paced, complex organization Strong negotiation skills Travel: up to 80% based upon geography Salary Range: $108,000.00 - $135,000.00 + Bonus Benefits Robust compensation package including base and bonus, a 401K plan to help secure your financial future Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts Learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. #J-18808-Ljbffr Pandora A/S