Dispatcher/Shop Quality Control Coordinator

Full-time

Nielsen Automotive Group

Nielsen Dodge of Morristown is seeking an experienced, organized, and motivated Dispatcher / Shop Quality Control Coordinator to lead workflow and quality control at our busy Jeep service department . This position will be responsible for dispatching work, monitoring repair progress, performing road tests, and overseeing a team of 8–10 technicians.

This is a leadership role within the service department and offers strong opportunity for growth and advancement within our organization.

Key Responsibilities

Dispatch repair orders to 8–10 technicians based on skill level and workload
Monitor daily shop productivity and adjust workflow as needed
Track repair progress to ensure timely and efficient completion
Perform road tests to verify proper repairs and overall vehicle quality
Conduct final quality control checks prior to vehicle delivery
Maintain steady workflow to keep technicians productive
Communicate effectively with service advisors, parts department, and management
Ensure repairs meet dealership and manufacturer standards

Qualifications

Previous automotive shop or dealership experience preferred
Strong understanding of automotive repair and diagnostic processes
Leadership ability with experience managing or directing technicians
Excellent organizational and multitasking skills
Strong communication and problem-solving abilities
Valid driver’s license with a clean driving record

What We Offer

FREE COLLEGE OPPORTUNITY WITH STRAYER UNIVERSITY!
Medical, Dental, and Vision insurance
Life insurance
401K retirement account
Paid time off
Competitive pay based on experience
Positive and team-oriented work environment
Stable, high-volume Jeep store
Room for advancement and career growth within the dealership

Apply

Vacancy posted 5 days ago

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