Desktop Support Technician

A global manufacturing company is seeking a highly qualified Desktop Support Technician to support one of their manufacturing plants in Newark, DE. This individual support a project to deploy network security appliances (firewall) in their Lab and R&D environment and will be responsible for the end-user computer migration to the Connected Labs environment. They will partner closely with other technicians onsite and the end u during the migration to determine scheduling, maintenance, and support. Additionally, they will maintain documentation related to PC inventory, support related issues, and resolutions. This is an immediate, 2-3 month contract and requires 5 days a week onsite at their plant in Newark, DE.


Day to Day responsibilities:


Configure of the Lab/Analytical Computers to operate in the new environment:
Physical Connection to firewall
Configure IP Addresses
Map Network Drives as needed
Adding/Updating links to external network sources
Creating Local User Account and group assignments
Remote Desktop Configuration
Profile & Data Migration as needed
Test and Validate PC Operation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 5+ years of IT support experience (end user, desktop)
- Experience with Microsoft operating systems: Windows XP/7 & Windows 10.
- Experience with Microsoft Office software - Office 2010, 2013 Office365
- Strong hardware support experience - PC's, printers, scanners
- Basic understanding of Network support and maintenance
- Strong troubleshooting, problem solving, and documentation skills
- Excellent customer support skills and the ability to interface with technical and non-technical teams
- Ability to work independently as needed


Nice to Have Skills & Experience
- Desktop/ IT support experience in a Lab or R&D environment
- Understanding of Firewalls
- Server and desktop integrated applications knowledge


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.