Administrative Support Associate-Public Assistance Division

Salary : $33,924.80 Annually
Location : 541 Ledbetter Rd., Xenia, OH
Job Type: Full Time
Job Number: 26-00038
Department: Job and Family Services
Opening Date: 05/27/2026
Closing Date: 6/7/2026 11:59 PM Eastern


Description
The full performance level class works under general supervision & requires considerable knowledge of clerical and secretarial procedures; administrative support procedures; office processes, procedures and policies to perform routine and non-routine administrative support activities.

Duties/Responsibilities
(These duties are illustrative only. Incumbents may perform some or all of these duties or other job-related duties as assigned.)

Performs a variety of clerical tasks to support programs in the Public Assistance Division. Performs general reception duties including but not limited to greeting customers, tracking visitors, processing incoming documents and mail, and responding to general inquiries at the front desk, by phone, and through email and electronic portals. Provides routine program-related information, explains application and administrative procedures, and directs customers to community resources. Types notices, prepares forms, and corresponds with customers and agency partners. Assembles application and informational packets, prepares materials for mailing or distribution, and prepares documents for meetings, trainings, and court. Screens and processes applications for appropriate routing and assignment. Schedules, cancels, and reschedules appointments including but not limited to benefit interviews. Schedules interpretation services. Requests and processes supporting records and verifications. Files documents and maintains case records. Processes data matches and completes case alerts to include reviewing match data, checking case records, pursuing verifications, tracking match completion, and working reports. Accepts payments, creates receipts, processes payments, updates databases, prepares and completes pay-ins, balances daily/monthly collections, compiles and submits reports, and tracks statistical information. Updates databases with changes, corrections, and new information. Maintains thorough and accurate documentation in systems of record. Maintains tracking logs. Assists with file review and document location. Maintains confidentiality of protected client information.

Orders and maintains forms and brochures. Assists with inventory tracking. Assists with supply orders and distribution.

Maintains current knowledge of processes and changes through routine emails and trainings. Attends meetings and trainings relevant to programs and services provided. May represent agency at community events.

Performs other related duties as assigned by the Supervisor, Division Administrator, and/or Director.

Minimum Qualifications
High School Diploma or General Equivalency Diploma (G.E.D.); 24 mos. experience in office practices and processes; valid Ohio Driver's License.

- Or equivalent of Minimum Class Qualifications for Employment noted above may be substituted for the education and/or experience required. Education and Experience may not be substituted for mandated licensure/certification.

Supplemental Information
Predictable and regular attendance is required.
Travel may be required.
Stooping, crouching, reaching, repetitive motion, exerting up to 10 lbs. of force occasionally to lift, carry, push, pull, or otherwise move objects.
PCN# 92002
There is a wide variety of benefits available to full-time permanent and some part-time permanent Greene County employees. These benefits include: health, dental, vision, life insurance, optional life insurance plans, wellness program, employee assistance program, and deferred compensation plans.


The County pays 80% of the health care premium and 39% of the dental premium. All full-time employees are eligible for $50,000 group life insurance paid 100% by the County.

NOTE: Employees who are non-permanent, seasonal, intermittent, part-time scheduled for less than 60 hours per pay period, and external interim, are not benefit eligible.