Account Manager, Healthcare Congresses

Our Company
Unbridled puts people first, and it's embedded into our culture. Our job is to connect companies with their people through engaging and impactful services, from event management to production and creative services. Our values drive everything we do, and we believe in fostering a culture of authenticity and radical generosity. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.

Job Description
The qualified candidate for Account Manager will have long-term career goals within pharmaceutical congress and medical meeting and event management with the intent of maintaining and growing business, as well as, managing an account team as it pertains to assigned accounts. They will be equipped with the experience, as well as motivated, to consult strategically with pharma clients to promote Unbridled services, develop business within the client account and expand Unbridled's exposure to other new business. They should be extremely self-motivated, driven, committed and a dedicated team player. This position will focus on domestic and international pharmaceutical clients and must understand the lifecycle of commercial meetings on a global scale, HCP/customer engagement meetings, and congresses.

Successful candidates will have the following:

• 7+ Years domestic and international meeting or event planning experience to include the management & oversight of
  • Pharma congress management experience
  • Consult clients on strategic congress planning and management
  • Experience in US and international congresses, satellite symposia, and exhibitions
  • On-site operation including staff management at large-scale congress events
  • Thorough understanding of hotel spend caps, regulatory codes, HCP, EFPIA, and pharma code
  • Thorough understanding of regulatory sign off within a healthcare company
  • Understand HCP reporting and reimbursements
  • Familiar with the lifecycle to drug development and congress strategy alignment
  • Familiar with the cadence of pharmaceutical meetings and congresses
  • Know the acronyms and terms used in pharmaceutical companies
  • Managed high-volume accounts with a combination of long and short lead times
  • Hotel contract negotiation
  • Hotel sourcing through Cvent
  • Menu planning in a regulated environment
  • Meeting space management/Ancillary Meeting Space Management
  • Budget creation and management
  • Cost savings tracking
  • Quarterly and EOY Reporting
  • Vendor management
  • Attendee registration
  • Rooming list management
  • Transportation/manifest management
  • Agenda design, content, production services and video production
• Excellent computer skills - Microsoft Office, Word, Excel, PowerPoint, MS Teams, Sharepoint, Outlook, Database Management
• Expert level proficiency working within Cvent
• Effective, professional business communication skills, - written, presentation, client contact
• Ability to manage a team of employees and oversee teams on larger or complex client-specific projects while effectively delegating tasks
• Travel savvy - ability to travel 1-2 weeks per month (on average, actual travel varies based on client requirements)

Preferred, but not required:

• Industry Affiliations - MPI, PCMA, SITE, others

What you would be doing at Unbridled:

• Develop and maintain strategic global client relationships with pharma congress stakeholders while delivering high quality.
• Ensure health of client accounts
• Develop account standards and processes while holding team accountability
• Maintain and grow account business and actively participate in renewal process
• Ensure quality performance of project teams assigned to specific projects
• Communication with clients at all levels of organizations, written and conversational
• Financial responsibilities:
  • Ensure budget accuracy and integrity
  • Create program budgets
  • Participate in program reconciliation
  • Ensure comprehensive understanding of client financial objectives year over year
  • Develop and maintain and responsible for fiscal forecast for each account assigned
  • Understand MSAs and SOWs
• Oversee online registration process and website development
• Actively work in Cvent to drive forward planning strategy
• Delegate tasks such as rooming list management while maintaining quality standards
• Ensure program resume is created and accurate
• On-site staffing management, maintaining standards of service and image
• End of year reporting to include summary of congresses booked, destinations, number of attendees, cost per program by deliverable, cost savings, etc
• Must embody the Unbridled brand and culture, including character, change, credibility, and community

Comprehensive Benefit Package

Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes:

• Salary Range: $90,000 - $105,000 + commission
• Health & Dental Insurance
• Vision Insurance, FSA & HSA Plan Options
• Life, Short-Term & Long-Term Disability Insurance
• 401k Plan with Discretionary Company Match
• Employee Loan Program
• Generous PTO Including:
  • 4 Weeks of PTO/Sick Leave
  • 7 Holidays
  • 3 Floating Holidays
  • Flex Holiday Week
  • 3 Days Community Service Leave
• Milestone Anniversaries & Sabbaticals
• PTO Exchange Program
• Paid Family & Medical Leave
• Monthly Parking Pass
• Professional Therapy Benefits
• Voluntary Pet Insurance
• Cell Phone Allowance

In addition to our extensive benefits package and the ability to take up to 37 days of paid time off per year, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications.


AN UNBRIDLED COMMUNITY TAKES ALL KINDS
We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone can feel like they belong, no matter their race, ethnicity, religion, age, gender, sexual orientation, or ability. Come "Be you" with us.

Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more.


There is no application deadline for this position.


Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. Any individual requiring accommodation/modification to complete this application should contact us at [email protected]. There is no application deadline for this position.