Business Office Manager Assisted Living & Memory Care

Job Description

Job Description

The Business Office Manager of the Seasons community oversees the financial, administrative, and
operational office functions that keep our community running smoothly. The role combines accounting,
resident relations, HR support, compliance, and office management.
Office hours required are 9am – 5pm Monday through Friday and the position is fully on-site.
This position offers an annual salary of $55,000.00. Employee performance will be formally reviewed
after the first 90 days of employment.

Financial & Accounting Responsibilities
• Managing resident billing and monthly statements
• Processing rent, care fees, and other payments
• Handling accounts payable and receivable
• Managing petty cash and bank deposits
• Assisting with budgeting and financial reporting
• Tracking delinquent accounts and collections
• Coordinating payroll processing and employee records
• Working with insurance, long-term care policies, and Medicaid/private pay documentation

Resident & Family Relations
• Thoroughly explaining contracts, fees, and payment policies to residents and family members
• Assisting with move-in paperwork and financial onboarding
• Responding to billing questions or concerns
• Maintaining confidential resident records

Administrative Duties
• Supervising front office operations and reception staff
• Maintaining office supplies and vendor relationships
• Preparing reports for Executive Directors and owners

Human Resources Support
• Assisting with hiring paperwork and onboarding
• Maintaining employee files and compliance documentation
• Tracking PTO, benefits enrollment, and training records
• Supporting payroll and timekeeping systems

Compliance & Regulatory Responsibilities
• Ensuring records comply with state regulations and HIPAA requirements
• Maintaining licensing and audit documentation
• Preparing for inspections and financial audits
• Following senior living industry policies and procedures

Technology & Systems
• Managing resident management software and accounting systems
• Running reports from systems such as PointClickCare, Yardi, or MatrixCare
• Ensuring accurate data entry and recordkeeping

Skills Required
• Accounting/bookkeeping knowledge
• Strong organization and multitasking
• Customer service and communication skills
• Ability to maintain confidentiality of sensitive records
• Attention to detail
• Experience with senior living or healthcare administration software
• Ability to work compassionately and professionally with elderly residents and their familie