IT Logistics Analyst

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com A DAY IN THE LIFE: The IT Logistics Analyst supports IT onboarding, offboarding, and device lifecycle activities by preparing equipment, tracking assets, and assisting with logistics and basic technical tasks. This role helps ensure employees receive and return equipment in a timely manner while maintaining accurate inventory records and following established processes and procedures. The position focuses on routine operational support in a high-volume IT environment and works under guidance to complete assigned tasks. The IT Logistics Analyst at Tandem is also responsible for: Assist with IT onboarding and offboarding activities, including device preparation, account setup support, equipment distribution, device return, asset recovery, and deprovisioning coordination. Work with HR and IT teams to support timely and accurate employee lifecycle transitions. Perform computer imaging, configuration, and deployment for new hires, rehires, and device refresh cycles, including preparing and distributing replacement equipment according to established schedules and procedures. Perform basic hardware troubleshooting and diagnostics for break/fix issues and escalate or coordinate repairs as needed. Maintain accurate records of hardware inventory, asset status, location tracking, and device lifecycle activity from procurement through deployment, return, or disposal. Provide frontline support for device-related issues and routine device lifecycle questions, including walk-up or remote coordination, and escalate more complex issues as needed. Process returned equipment and prepare devices for reuse, redeployment, or disposal Coordinate shipping and receiving of IT equipment for onsite and remote employees. Ensure equipment is properly staged, stored, and organized in inventory areas. Support internal teams and vendors with device procurement, repairs, and returns. Complete assigned onboarding, refresh, and support tasks within established service expectations. Identify and share routine process issues or improvement ideas with the team or manager. Assist with audit, compliance, and reporting activities related to asset management. Ensure a high-quality employee experience through timely service and clear communication. Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements. Performs other duties as assigned. WHEN & WHERE YOU’LL WORK: This role will be a mix of in-office work at our corporate headquarters in Del Mar, CA and remote work. This position is expected to be in office 3-4 days per week but may vary depending on business demands. WHAT YOU’LL NEED: Less than 1 year of experience in IT support, logistics, asset management, or related field High School Diploma, required Strong organizational and logistics coordination skills Excellent customer service and communication skills Ability to manage multiple priorities in a fast-paced environment Detail-oriented with strong asset tracking and documentation discipline Basic knowledge of endpoint management, imaging, and hardware support Ability to troubleshoot and triage technical hardware issues Minimum certifications/educational level: Experience with device provisioning, shipping/receiving, or technical support preferred Associate’s or Bachelor’s degree in IT or related field, preferred SCOPE: Acquires job skills and learns company policies and procedures to complete tasks. Works on assignments that are routine in nature, requiring limited judgment. Normally receives detailed instructions and works under close supervision. COMPENSATION & BENEFITS: The starting base pay range for this position is $22.00 - $27.00 per hour. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package. YOU SHOULD KNOW: Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information. SPONSORSHIP: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders. WHY YOU’LL LOVE WORKING HERE: At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at BE YOU, WITH US! We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us. Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone. REFERRALS: We love a good referral! If you know someone who would be a great fit for this position, please share! APPLICATION DEADLINE: The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications. Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow. #LI-Remote #LI-KL1 Tandem Diabetes Care, a global insulin delivery and diabetes technology company, manufactures and sells advanced automated insulin delivery systems that reduce the burden of diabetes management, while creating new possibilities for patients, their loved ones, and healthcare providers. The Company’s pump portfolio features the Tandem Mobi system and the t:slim X2 insulin pump, both of which feature Control-IQ advanced hybrid closed-loop technology. Tandem Diabetes Care is based in San Diego, California.