Customer Service Representative

Job Description Job Description Who We Are We design and manufacture high-quality firearm components and weapon systems with a focus on modern aesthetics and precision engineering.

Key Responsibilities
Handle customer inquiries via phone, email, and social media (Amazon, eBay, YouTube) with a focus on timely resolution
Process orders, returns, exchanges, and releases following company sales procedures
Manage order workflows across platforms including Magento, ShipStation, ZenDesk, RingCentral, and Authorize.net
Identify and escalate recurring product issues, shipping problems, and customer concerns
Develop working knowledge of our firearm components to provide informed, confident support
Basic Qualifications
High school diploma or equivalent
Able to pass a federal background check and drug test
Comfortable working in a fast-paced, team-oriented environment
Computer literate (Windows, Mac, Google Suite, Microsoft Office)
Willing to learn firearm product knowledge
Preferred Qualifications
3+ months in customer service, retail, or e-commerce
Familiarity with AR, Glock, Sig Sauer, HK, or S&W platforms
Experience with ZenDesk, ShipStation, or Magento
Details
Full-Time | Monday–Friday, 9AM–5PM | Chicago, IL 60642 (on-site)
Salary: $50,000/year
Benefits: Health insurance, paid time off
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Customer service: 1 year (Required)
Zendesk: 1 year (Preferred)
firearms: 1 year (Preferred)
E-commerce: 1 year (Required)

Work Location: In person