Manager, Change Management - Adoption

Responsibilities Own and execute the end‑to‑end change and adoption plan for assigned AI product(s), tailored to the specific needs, workflows, and priorities of the target audience. Partner closely with AI product owners to stay aligned with product capabilities, launch readiness, and roadmap changes. Develop and manage stakeholder engagement activities including awareness campaigns, activations, communications, and feedback loops. Maintain a structured view of stakeholder readiness and continuously update engagement plans based on evolving product and audience needs. Manage training content lifecycle for assigned products, including version control and refresh triggers tied to product updates. Track training effectiveness metrics (completion rates, proficiency assessments, post‑training adoption lift) and use insights to continuously improve content. Coordinate training delivery sequencing with product launch milestones and activation schedules. Track and analyze adoption metrics and engagement data for assigned product(s), translating findings into actionable insights. Prepare regular status updates, adoption dashboards, and stakeholder reports for the Change Deployment & Adoption Lead and product teams. Proactively surface adoption risks, lessons learned, and recommendations that can improve activation for current and future programs. Build trusted working relationships with product owners, commercial leads, HR business partners, and end users within the assigned audience segment. Requirements Bachelor’s degree in Business, Communications, Organizational Development, or related field. 4+ years of progressive experience in change management, learning & development, or organizational adoption in a large matrixed organization. Demonstrated experience designing and executing change or training programs with measurable outcomes. Strong understanding of adult learning principles and instructional design methodologies. Familiarity with AI or digital transformation programs and their impact on end users and workflows. Strong written and verbal communication skills, with ability to translate complex information for diverse audiences. Proven ability to manage multiple workstreams simultaneously and deliver against timelines. Collaborative working style with comfort operating in ambiguity and adapting quickly to change. Certifications & Qualifications Bachelor’s degree in Business. Bachelor’s degree in Communications. Bachelor’s degree in Organizational Development. #J-18808-Ljbffr Jobtailor