Program Coordinator, Transplant

Job Summary The Program Coordinator works closely with Transplant Administration, Physicians, Clinical Nurse Manager, Quality Manager, Business Manger and the Transplant Team to support, facilitate and assist in the management of program/clinic operations, quality assurance, regulatory compliance, the outreach program and in the smooth entry of patients into the Transplant Center while ensuring the program meets regulatory certification/compliance with CMS, OPTN/UNOS, TJC, and the Renal Network. Essential Duties MULTI-ORGAN TRANSPLANT OPERATIONS Compiles required data for Multi-Organ Transplant Program operations and clinical or financial/budget operations and related activities. Reviews, updates, develops and implements processes and procedures for clinic scheduling. Works in coordination with Directors and Outreach nurses on outreach activities including monitoring and tracking success. Assists with audits on Physician billing, education, regulatory and corporate compliance as required. In collaboration with Department/Program leadership oversees Purchase Orders; PO creation, PO maintenance via fund replenishment, and payment of invoices, for the Transplant Program. Responsible to assist with onboarding for new staff and physicians, including access approvals, related training/education and reimbursement. Facilitate continuing education webinars related to the transplant program. Responsible for day to day office operations including but not limited to, payroll processing, calendar management, supply purchasing, billing, coordination of travel arrangements, expense reporting, maintaining and updating website, Selection Committee documentation, etc. Manages and coordinates referrals from patients, providers and dialysis units including pre-screening for transplant evaluation eligibility. Manage all outside records for team review and scans into EPIC for Transplant Team access. Maintains inactive chart storage process including database management. Works with Transplant Financial Coordinator (TFC) and/or the Transplant Financial Representative (TFR) to assist with patient insurance referrals from the many different insurance companies, i.e. HMO’s, to assist with financial coordinator verification process. Manages prior authorizations for imaging, pharmacy and procedures Assists Waitlist Coordinator in managing listed patient population ensuring patients remain eligible and medically ready for transplant. Manages, in coordination with the Liver Transplant Coordinators, the random drug/alcohol testing protocol required for liver transplant patients to ensure compliance with program policies. Manages the coordination of patient monthly HLA mailers to ensure patients/units meet/maintain compliance with UNOS guidelines. Includes follow-up calls to patient/dialysis units regarding monthly serums according to the Gift of Life (GOL) 42-day-old delinquent sera list. In coordination with Living Donor Coordinator, manages the entire donor process from initial questionnaire receipt through and including two years of follow-up after donation per regulatory requirements. Coordinates the scheduling of living donor transplants with transplant physicians’ and hospital boarding offices. Completes verification process to confirm physician’s office has boarded surgery as planned. Writes and sends correspondence to patients, providers, and dialysis units as required by regulatory agencies. Quality Assurance / Regulatory Compliance Assists with ensuring compliance with accrediting and regulatory agencies such as CMS, OPTN/UNOS, TJC, and Renal Network Management of CMS required Time Studies for Kidney and Liver Acquisition by multidisciplinary team members across multiple hospital departments. Assists in management & communication to referring physician’s notification about their patients to meet regulatory compliance requirement for pre‑transplant phase of care. Assists the Directors, Manager Transplant Quality, and Clinical Nurse Manager with regulatory documents, committee meeting preparation and projects for the multi organ transplant program, (i.e.: SRTR and Organ Acquisition Cost Centers). Responsible to organize/maintain numerous databases and compiling information for certification and compliance purposes including patient tracking, statistics, and delivery of care monitoring as required by regulatory agencies (CMS, UNOS, Midwest Network, TJC). Utilizing PDCA, Kaizen, or GEMBA methods; participates in process improvement discussions with multidisciplinary team. Manages Community Benefit Reporting for the Multi Organ Transplant Program. Assist Department/Program leadership in surveys, audits, updating policies/procedures/documents to meet quality assurance and regulatory compliance Qualifications Required High School Diploma Preferred Associate's Degree Associate and/or bachelor’s degree in business and/or education background. Preferred Outpatient experience (registration, front desk) Preferred Medical Terminology Preferred strong customer service skills in a clinical setting Preferred Preferred experience working in a hospital or research institute of a transplant program. Benefits How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Location & Working Hours Primary Location SITE - Medical Office Building West/East - 3535 W 13 Mile Rd - Royal Oak Department Name Organ Acquisition Kidney - Royal Oak Hosp Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00am to 4:30pm Days Worked Monday to Friday Weekend Frequency N/A EEO & Diversity Statements We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. Company Culture An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post‑acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness. #J-18808-Ljbffr Spectrum Health