Business Operations Specialist; Therapy, 0.7 FTE

16250BR FTE: 0.7 Shift: Weekdays, day shift. Compensation: $21.20+ Hours Per Week: 28 Weekends: No Benefit Eligible We are seeking a dynamic and professional Business Operations Specialist to join our Outpatient Therapy Team. At UnityPoint Health – Meriter Therapy patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities actively participate in a team-based leadership structured group that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement. The Business Operations Specialist is responsible for training and improving current business operations related to the Experience Specialist-Rehab (ESR) position and business office management to focus on modeling and training exceptional customer service and care delivery of operational functions to ensure goals and quality standards are met. The Business Operations Specialist will have a regular on-site clinic rotation to support site growth, training needs, and process improvement. This person will also function as a “float” RSC for scheduled and unscheduled RSC coverage needs. This position may also assist with back-up Rehab Insurance Coordinator (RIC) duties as needed. Duties and Responsibilities Work collaboratively with the therapy team to support exceptional patient experience and outcomes. Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team. Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives. Ongoing training of new and existing ESRs and related workflows. Creating, updating, and improving workflows and tip sheets. Identifying, gathering, and communicating key data/metrics to support operations. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community. License/Certifications Valid driver’s license and ability to travel to multiple locations. Qualifications Associate Degree in Business, Management or related field. Previous experience may be considered in lieu of education. Minimum of 1 year of healthcare experience. Prior experience of insurance – obtaining benefits, submitting authorizations, etc. Excellent organizational, internal and external public relations skills. Knowledge of registration processes, Epic Cadence program. Customer service experience. EEO/M/F/D/V #J-18808-Ljbffr