Lead, Clinical

Overview Be part of a mission-driven organization dedicated to excellence in dermatology, skin cancer treatment, cosmetic services, and plastic surgery. At QualDerm Partners, we are a national leader in skin and aesthetics wellness, supporting patients on their long-term care journey. We are seeking an experienced and motivated Lead, Clinical to join our team. Responsibilities Serve as the practice's primary superuser for EMA ModMed. Act as the go-to resource for providers and staff for issues related to supplies, medical assistant coverage, EMA system troubleshooting, and patient flow management. Provide on-the-job training and mentorship for new medical assistants. Deliver feedback to the Office Manager to support team performance and development. Communicate and implement new protocols and procedures effectively within the department. Optimize patient flow by reallocating MAs based on volume and assisting teams during high-demand periods. Assign staff to manage incoming calls and administrative duties as needed. Ensure patient visits are efficiently coordinated, including managing late appointments per provider discretion. Manage inventory: order, sort, store, and restock all medical supplies while maintaining accurate records. Monitor financial policies, assist in resolving billing issues, and support front office operations when needed. Conduct weekly maintenance checks, including eye wash station inspections and equipment sterilization. Enforce infection control and OSHA Blood Borne Pathogen compliance across the office. Room patients, collect medical histories, prepare procedure rooms, and assist providers during examinations. Assemble and sterilize surgical trays, assist with numbing, and anticipate provider needs during procedures. Handle lab/pathology specimens, complete requisition forms, and ensure proper documentation and communication of results. Schedule procedures, call in prescriptions, manage preauthorizations, and coordinate care with outside specialists. Document all clinical interactions accurately in the EMR (EMA ModMed). Maintain patient privacy and compliance with HIPAA standards. Keep exam rooms clean, organized, and fully stocked. Oversee the maintenance and documentation of all medical equipment and ensure the proper disposal of expired medications. Manage sample medication inventory and enforce safety protocols. Qualifications High school diploma or equivalent; certification as a Medical Assistant preferred. Proven experience as a Medical Assistant or similar role in a clinical setting. Knowledge of medical terminology and practices relevant to dermatology. Strong communication skills, both verbal and written, to interact with patients and staff effectively. Ability to handle sensitive information with discretion and maintain patient confidentiality. Excellent organizational skills with attention to detail in a fast-paced environment. Basic proficiency in using electronic health records (EHR) systems and general office software. Benefits Competitive Pay - Attractive compensation to reward your hard work Comprehensive Health Coverage - Medical, Dental, and Vision plans Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting Paid Time Off (PTO) - Accrue PTO from day one, plus 6 paid holidays and 2 floating holidays each year Company-Paid Life Insurance - Basic life coverage with optional additional plans Disability Protection - Short-term and long-term disability coverage Wellness Plans - Accident, critical illness, and identity theft protection plans Employee Assistance Program (EAP) - Confidential support for personal or work-related challenges Exclusive Employee Discounts - Discounts on products and services Referral Bonus Program - Bonuses for referring qualified candidates Equal Opportunity QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States on a full-time basis. #J-18808-Ljbffr QualDerm Partners