Customer Care Specialist

Customer Care Specialist Customer Service Ward Hill , Massachusetts Temp to Perm Per Hour Aug 14, 2026 $22.00 - $23.00 Customer Care Specialist Position Type: Full-Time, Monday–Friday Hours: 8:30 AM–5:00 PM Reports To: Customer Care Manager Compensation: $22/hr - $23/hr Position Overview Our client is seeking a Customer Care Specialist to serve as a primary point of contact for customers, contractors, and internal teams. This position is responsible for managing customer inquiries, processing orders, coordinating returns and shipments, and ensuring a seamless experience from order placement through resolution. The ideal candidate is organized, detail-oriented, and comfortable working in a high-volume environment. This person will collaborate closely with Sales, Operations, Shipping, and other departments to resolve issues, maintain accurate customer information, and support day-to-day order activity. Key Responsibilities Handle a high volume of customer inquiries through phone, email, and online channels Process customer orders accurately within an ERP system Provide customers with updates regarding orders, shipping, deliveries, and product availability Assist with product questions and help customers identify appropriate solutions Coordinate returns, replacements, RMAs, and warranty-related requests Address customer questions related to payments and accounts Track returned products and replacement shipments through completion Maintain accurate customer, order, and account information Partner with Sales, Operations, Shipping, and other internal teams to resolve customer concerns Support online and e-commerce order activity Document customer interactions, issues, and resolutions in company systems Identify opportunities to improve customer service processes and overall efficiency Qualifications Required 2+ years of experience in customer service, customer support, order processing, or a related role Strong verbal and written communication skills Excellent attention to detail and organizational abilities Ability to manage multiple priorities in a fast-paced environment Strong problem-solving and follow-through skills Professional, customer-focused approach Preferred Experience working with an ERP or order management system Background in manufacturing, distribution, wholesale, or another product-based environment Proficiency with Microsoft Office, particularly Outlook, Excel, and Word Experience managing customer orders through the complete order lifecycle Ideal Candidate The successful candidate is someone who: Enjoys helping customers and finding practical solutions Builds positive relationships with customers and internal partners Is highly organized and detail-oriented Can effectively prioritize competing requests Learns new systems and processes quickly Communicates clearly and professionally Works well as part of a collaborative, cross-functional team

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